At IntouchCx, I responded to customer inquiries by email and phone, and investigated and resolved complaints or disputes related to the rental experience.
I collaborated with team members and departments to address customer concerns. I also used Kustomer and Dunlop.
Earlier, at Convergys Philippines, I processed disputes and fraud claims according to client policies and guidelines, and monitored card alerts for suspicious activity. At Inspiro, I handled airline and hotel reservations and achieved target sales.
