Rosel Joy Garcia

Handled inbound calls and email inquiries for a healthcare account, resolving customer concerns with professionalism and empathy. Maintained detailed customer records and collaborated with internal departments to ensure prompt issue resolution.

Assisted in supervising daily operations and supporting team performance. Coached and mentored customer service representatives and handled escalated customer concerns.

Provided coaching and support to new and existing agents. Assisted with training, quality assurance, and process improvement while serving as the primary resource for complex customer issues.

Handled inbound calls for a healthcare account, resolving customer concerns with professionalism, empathy, and accuracy. Processed customer requests accurately while maintaining high satisfaction scores.

Managed client accounts and maintained strong customer relationships. Scheduled appointments with prospective clients and conducted lead generation while maintaining CRM records.

Managed inbound and outbound calls, scheduled appointments, and maintained calendars. Provided customer support, administrative assistance, and managed social media accounts and online engagement.

Conducted one-on-one online English classes for international students. Prepared lesson materials and evaluated student progress while maintaining a positive and engaging virtual learning environment.

Promoted cosmetic products and assisted customers. Performed sales, marketing, and customer service duties while maintaining accurate sales reports and data records.

Conducted sales and marketing activities. Provided customer service and field support while performing data entry and branch development tasks.

Supervised branch operations and sales activities. Led and trained branch personnel while ensuring excellent customer service and operational efficiency.

Managed branch accounting and administrative tasks. Assisted customers and supported sales operations.

Taught and cared for children aged 3–4 years. Prepared educational activities and monitored student development.

Taught elementary students and prepared lesson plans. Managed classroom activities and student assessments.

Completed secondary education at Infant Jesus Montessori School in Santiago City, Isabela from 2011 to 2014.

Attended Isabela State University – Main Campus in Echague, Isabela from 2010 to 2011.

Completed secondary education at Addalam Region High School (Extension) in Jones, Isabela from 2006 to 2010.

Completed elementary education at Linamanan Elementary School in Jones, Isabela from 2000 to 2006.