Open to opportunities

ishi urbano

@ishiurbano

Message

I’m a highly organized Virtual Assistant who delivers reliable administrative, customer, and data support remotely.

Philippines

Message

What I'm looking for

I’m looking for a remote role where I can provide dependable administrative support—email and calendar management, data entry, document/file organization, and responsive client communication—while maintaining confidentiality, accuracy, and professional turnaround times.

I’m a highly organized and reliable Virtual Assistant with experience in administrative support, customer service, data management, and online communication. I handle multiple tasks efficiently, maintain confidentiality, and support business operations in remote environments with accurate, timely, and professional results.

In my roles as a Virtual Assistant and Online ESL Teacher, I managed online schedules, lesson documentation, client communication, and maintained accurate student records and reports. I also bring Office Administrator experience, managing emails and phone calls, performing data entry, bookkeeping, and record maintenance, and organizing physical and digital files with a strong focus on document accuracy.

Experience

Work history, roles, and key accomplishments

Online ESL Teacher

Acadsoc

Jun 2024 - Mar 2025 (9 months)

Handled virtual ESL sessions with clear, professional communication. Organized digital materials, monitored learner progress, and adapted to different client needs and time zones.

Virtual Teaching Professional communication Digital Materials Organization Customer Service Computer Literacy MS Word MS Excel

Virtual Assistant / Online ESL Teacher

VIPKID (Spacetalk Management) / Talk 915

Jan 2023 - Nov 2024 (1 year 10 months)

Managed online schedules, lesson documentation, and client communication while maintaining accurate student records and reports. Demonstrated professionalism, punctuality, and reliability in a remote setting.

Administrative Support Email Management Calendar Management Client Communication Customer Service Data Entry Data Management Student Records Document Management MS Word MS Excel Time Management

Office Administrator

Excellanze Laboratory and Diagnostic Services

May 2023 - Jun 2024 (1 year 1 month)

Managed emails, phone calls, and daily administrative tasks. Performed data entry, bookkeeping, and record maintenance, and organized physical and digital files to ensure document accuracy.

Administrative Support Email Management Data Entry Bookkeeping Record Maintenance Document Management File Organization MS Word MS Excel

On-the-Job Trainee

Public Attorney’s Office (PAO)

Feb 2023 - Mar 2023 (1 month)

Assisted with filing, data entry, and document preparation to support office operations. Helped with administrative workflows during the trainee period.

Data Entry document preparation Workflows Office Operations Document Management