Open to opportunities

Kristel Aragon

@kristelaragon

Message

Experienced customer service professional with proven leadership, reliability, and promotions.

Philippines

Message

What I'm looking for

I seek a role in customer service or team leadership where I can apply my reliability, leadership, and communication skills to improve team performance and customer satisfaction.

I am an experienced customer service professional with a track record of rapid promotions, certifications, and recognition for strong attendance and team contribution. I have worked across major BPO firms and educational institutions, taking roles from Customer Service Representative to Head Teacher and Executive Assistant.

I lead teams, multi-task effectively, and bring public speaking, analysis, and resilience to my work. My accomplishments include being named best team member by a supervisor and receiving multiple promotions within six months.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TTEC Philippines

Nov 2024 - Jan 2025 (2 months)

Recognized as top team member and promoted twice within six months for high attendance and performance; completed multiple certifications for customer service excellence.

Customer Service Attendance Reliability Communication Problem Solving Conflict Resolution CRM

Customer Service Representative

Telus Digital

Feb 2024 - Sep 2024 (7 months)

Served as a customer service representative, achieved multiple certifications for performance and maintained strong attendance and service quality.

Customer Service Technical Support Communication CRM Troubleshooting Time Management

Customer Service Representative

Sutherland Global

Jan 2022 - Dec 2023 (1 year 11 months)

Provided customer support over two years, maintaining consistent attendance and service standards while handling customer inquiries and issues.

Customer Service Communication Problem Solving CRM Multitasking

Head Teacher

JJ Intl Language Center

Sep 2015 - May 2022 (6 years 8 months)

Led teaching staff and coordinated curriculum delivery, fostering teamwork and producing consistent instructional outcomes from 2015 to 2022.

Team Leadership Public Speaking Classroom Management Instructional Design Communication

Executive Assistant

St. Benedict School of Novaliches

Dec 2014 - Mar 2015 (3 months)

Supported school administration with executive assistance tasks, multitasking across scheduling and clerical duties while ensuring operational flexibility.

Executive Assistance Scheduling Administrative Support Multitasking Microsoft Office Communication