Roseline Odunowo
@roselineodunowo
Detail-driven Virtual Assistant and customer-support specialist optimizing operations and client experiences.
What I'm looking for
I am a versatile Virtual Assistant and customer-support professional with over eight years of experience supporting executives and teams through efficient administrative operations, client relationship management, and sales coordination.
I have a track record of improving operational efficiency — managing calendars, inboxes, and client communications, launching an e-commerce platform that increased revenue by 80%, and driving account reactivations and revenue growth in banking roles.
I am proficient with Google Workspace, Trello, HubSpot CRM, Zapier, and other productivity tools, and I bring a proactive, detail-oriented approach to streamline workflows, maintain accurate documentation, and consistently enhance the client experience.
Experience
Work history, roles, and key accomplishments
Audit Trainee
Global Pride Professional Solutions
Aug 2024 - Present (1 year 4 months)
Performed statutory audit and tax consulting services, prepared annual filings with the Corporate Affairs Commission, and provided advisory support to improve compliance and tax processes.
Administrative VA
Global Pride Professional Services
Dec 2024 - Jul 2025 (7 months)
Managed executive calendar and handled high-volume inboxes to improve response rates and reduce scheduling conflicts, streamlining workflows using HubSpot and Slack to increase operational efficiency.
Project-Based Virtual Assistant
Darslin Plus International
Jul 2024 - Nov 2024 (4 months)
Delivered project-based virtual assistance including report creation, basic Canva designs, presentations, and maintained organized digital filing to support client activities and communications.
Freelance E‑commerce Manager
The Digital Vendor
Feb 2020 - Jul 2022 (2 years 5 months)
Launched and managed an e-commerce platform, growing revenue by 80% through sales coordination and supervised a team of four to improve customer satisfaction and delivery timeliness.
Relationship Officer
Guaranty Trust Holding Co. Limited
Oct 2017 - Sep 2020 (2 years 11 months)
Managed client relationships, merchant onboarding, and payment systems, reactivated dormant accounts and drove product promotion that increased branch revenue and collections efficiency significantly.
On-boarding/Account Officer
Guaranty Trust Bank
Jan 2014 - May 2017 (3 years 4 months)
Facilitated client onboarding and account management, ensured AML/KYC compliance, and implemented deposit mobilization strategies that converted a high percentage of new clients into active depositors.
Maintained client correspondence and front desk operations, scheduled meetings, and professionally handled inquiries and escalations to support audit and assurance client relations.
Education
Degrees, certifications, and relevant coursework
Caleb University
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration focused on core business functions and administrative management.
Yaba College of Technology
Higher National Diploma, Accountancy
Higher National Diploma in Accountancy covering advanced accounting principles and practical financial management.
Yaba College of Technology
National Diploma, Accountancy
National Diploma in Accountancy emphasizing foundational accounting practices and bookkeeping.
Availability
Location
Authorized to work in
Social media
Job categories
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