rose joy valencia
@rosejoyvalencia
Team leader with expertise in payment compliance and customer service.
What I'm looking for
As a dedicated professional with a strong background in payment compliance and team leadership, I have successfully led teams to achieve campaign and company goals at TaskUs. My experience includes coaching and mentoring team members, conducting performance reviews, and implementing process improvements that enhance productivity and team performance.
Previously, I worked as a Payment Compliance Analyst, where I ensured financial transactions adhered to regulatory requirements and industry standards. My role involved reviewing payment transactions for compliance issues, updating internal policies, and preparing reports with actionable recommendations. My ability to collaborate with cross-functional teams has been instrumental in resolving customer inquiries and technical issues effectively.
With a Bachelor’s degree in Education majoring in Physical Science from Rizal Technological University, I bring a strong educational foundation that complements my professional experience. I am passionate about building a career path that allows me to utilize my knowledge and skills while contributing positively to my team and organization.
Experience
Work history, roles, and key accomplishments
Payment Compliance Team Leader
TaskUs
Dec 2023 - Present (1 year 6 months)
Lead a team of 15-20 to achieve campaign goals, establish priorities, and enhance performance through coaching. Managed schedules, implemented process improvements, and facilitated team discussions while maintaining stakeholder relationships.
Payment Compliance Analyst
TaskUs
Aug 2021 - Dec 2023 (2 years 4 months)
Ensured compliance of financial transactions with regulations, reviewed payment transactions for issues, updated internal policies, and prepared compliance reports. Assisted customers with FinTech products and resolved inquiries.
Technical Support Representative
Teleperformance
Apr 2021 - Jun 2021 (2 months)
Provided technical support for satellite connectivity and software issues. Diagnosed problems, collaborated with teams for resolutions, and maintained accurate customer records.
Customer Service Representative
Alorica
Nov 2018 - Jul 2020 (1 year 8 months)
Assisted customers with their cellular accounts, including billing inquiries, troubleshooting, and service upgrades. Provided excellent customer service and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
Rizal Technological University
Bachelor of Secondary Education, Education
2014 - 2018
Completed a Bachelor of Secondary Education with a major in Physical Science, focusing on the principles of physics and chemistry, as well as pedagogical techniques for teaching these subjects effectively.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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