At TELUS Digital, I provide technical support for business communication solutions while maintaining service quality and customer satisfaction. I consistently exceed quality assurance and customer survey targets, and identify customer needs to recommend value-added solutions.
At Alorica, I delivered customer service while recommending tailored products, upselling relevant solutions, and working toward sales targets. I focused on customer satisfaction, retention, and revenue growth.
At Concentrix, I began as a Payroll Corrections Agent and earned monthly Top Agent recognition by meeting and exceeding performance metrics. After a year, I was promoted to Team Leader, earned Top Team Leader recognition, and joined the Q4 Directors’ Club after achieving outstanding results across three consecutive months.
At STARTEK, I exceeded performance expectations as a Universal Activations Agent and earned monthly Top Agent recognition. I also supported new hires during onboarding and training. I hold a Bachelor of Science in Business Administration (HRDM) from Arellano University.
