Open to opportunities

Rosejean User

@rosejeanuser

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A result- driven profession with experience looking for exciting opportunities for growth and development!

Kenya

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What I'm looking for

I seek a dynamic remote role in insurance or financial services where I can apply claims analysis, risk management, and process optimization to drive measurable results and growth.

I am a results-driven profession with over six years' experience in overview of claims management, customer relations, and business operations, focused on improving efficiency and reducing financial risk.

I have led initiatives that reduced claims resolution time by 30%, detected fraudulent claims saving an estimated KES 5 million annually, and increased customer retention and sales through targeted marketing and process optimization.

I thrive in remote and cross-functional environments, leveraging data analysis, stakeholder collaboration, and process improvements to deliver measurable business outcomes and scale operational performance.

Experience

Work history, roles, and key accomplishments

Current

Claims Analyst

Current

Pioneer General Insurance

Feb 2024 - Present (1 year 8 months)

Reduced claims processing time by 30% via an automated tracking system and analyzed ~150 claims/month while investigating fraud that saved an estimated KES 5 million annually. Improved remote claims management efficiency by 41% and maintained regulatory compliance.

Fraud Detection Regulatory Compliance Claims Systems Data Analysis Customer Relations Payment Processing Remote Collaboration

Current

Mentor & Community Support

Current

Bishop Opera Luigi Locati Home

Jan 2018 - Present (7 years 9 months)

Provided mentorship and career guidance to 50+ youth, organized donation drives and virtual engagement sessions that increased beneficiary participation by 35%, and implemented structured mentorship programs to strengthen youth empowerment.

Mentoring Program Coordination Volunteer Management Stakeholder Engagement Record keeping Community Outreach

Operations Manager

Reston Beauty

Jan 2021 - Jan 2024 (3 years)

Managed operations and a remote team of five, implemented cost-saving measures reducing expenses by 18%, and executed market-driven strategies that increased sales performance by 23%. Improved inventory control and optimized workflow through process improvements.

Operations Management Inventory Management Financial Analysis Process Optimization Team Leadership Market Research Social Media Marketing Remote Team Management

Marketing Staff

Reston Beauty

Jan 2018 - Dec 2022 (4 years 11 months)

Led product marketing campaigns and virtual customer follow-ups that increased customer retention by 30% and reduced inventory waste by 22% through data-driven stock recommendations. Contributed to a 15% process efficiency improvement.