Alessandro Neri

Manage four downtown rental properties (570 residential units, 2 commercial units), oversee maintenance team and vendor relationships, and administer rent renewals, collections and move-in processes to maintain high occupancy and operational efficiency.

Served as primary client and contractor liaison, coordinated local and overseas production and installation teams, managed delivery schedules and inventory, and documented project phases in Radius Pro to improve ERP performance.

Managed upkeep and leasing for 30+ rental properties (85% residential), handled rent renewals, collections, vendor payments, and coordinated maintenance and emergency responses to preserve portfolio performance.

Led a distributed service center team supporting 9,000+ units across multiple cities, maintained reporting and QA processes, improved onboarding and training, and partnered with product teams to optimize internal ticketing and communication systems.

Provided floor support and coaching for service center agents, conducted audits, assisted with high-volume calls, and maintained live operational master lists to ensure timely tenant communications and issue resolution.

Activities and societies: Coached high school ball hockey and ice hockey teams; participated in organized sports and fundraisers.

Completed a DEC with a Social Psychology major focusing on foundational psychology and social sciences coursework.

Activities and societies: Coached organized ice hockey teams; participated in school sports and community events.

Graduated with a High School Diploma completing secondary education requirements.