Looking for a job

Rosalyn Naval

@rosalynnaval

Message

I keep service operations moving through scheduling, customer support, CRM coordination, and reporting.

Philippines

Message

What I'm looking for

I'm looking for an administrative or operations role where I can coordinate schedules, support customers, maintain accurate systems, and help a team keep projects moving.

I've supported day-to-day operations at Wicks Electric and Enviro-Air, managing schedules, service appointments, customer inquiries, follow-ups, estimates, proposals, invoicing, and CRM updates.

I coordinate electricians, contractors, vendors, and customers while maintaining project records and operational trackers. I also led a team of 13 at AFNI Phils. Inc., coaching performance and using Excel reporting to improve team results and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Administrative / Operations Assistant

Enviro-Air

Jan 2025 - Jan 2026 (1 year)

Supported daily operations for an air duct cleaning and HVAC service business. Assisted with scheduling, customer follow-ups, lead management, CRM updates, and administrative tasks.

Jobber Mapsly Pipedrive Google Workspace Operations Scheduling Lead Management CRM

Admin and Operations Assistant

Wicks Electric

Jan 2024 - Jan 2026 (2 years)

Managed schedules, service appointments, customer inquiries, follow-ups, estimates, proposals, invoicing, and CRM updates. Coordinated with electricians, contractors, vendors, and customers to keep projects moving.

Workspace Quickbooks RingCentral CRM Scheduling Customer Service Invoicing Project Coordination