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Martin Lawrence Go

@martinlawrencego

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Executive Assistant at Upgrade Home Services, coordinating HVAC appointments, permits, and HERS testing.

Philippines

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At Upgrade Home Services, I coordinated HVAC appointments, technician schedules, and customer updates. I also supported permit processing and HERS testing coordination, while keeping job records and operational trackers current.

Across customer operations and administrative roles, I handled client communications, service coordination, records, and payment follow-ups. As Warehouse Manager at SJS Fortune Properties and Operations Manager at 2358 Korean Exquisite Lifestyle, I supported multi-location operations, staff scheduling, and operational reporting.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Upgrade Home Services

Jan 2026 - Oct 2026 (9 months)

Managed customer inquiries and coordinated HVAC service appointments, permits, and HERS testing. Maintained trackers and supported daily operations with invoicing and reporting.

Client Communication Scheduling Permit Processing HERS Testing Coordination CRM Reporting Invoice Follow Ups Yelp Google Workspace HouseCall Pro

Virtual Assistant - Customer Operations

Homeaglow

Feb 2024 - Jan 2025 (11 months)

Managed client communications and coordinated between clients, contractors, and internal teams. Maintained records and tracked transactions, earning Top Agent recognition.

Client Communication CRM Coordination Record keeping Payment Tracking KPI Achievement

Player Support Specialist

Keywords Studios

Sep 2023 - Jan 2024 (4 months)

Resolved high-volume technical and in-game support cases via Zendesk, providing troubleshooting steps and documenting issues. Escalated bugs through Jira and met productivity targets.

Zendesk Jira Troubleshooting Customer Support Documentation Escalation Management

Customer Service Representative

Foundever

Jul 2022 - Sep 2023 (1 year 2 months)

Resolved high-volume customer inquiries and de-escalated complex concerns. Earned Top Agent recognition and provided feedback for process improvements.

Customer Service De escalation Communication Skills Sales Process Improvement

Warehouse Manager

SJS Fortune Properties

Apr 2017 - Jan 2020 (2 years 9 months)

Oversaw staff scheduling, payroll, inventory, and financial tracking across branches. Supported owners with reporting and confidential requests.

Staff Scheduling Payroll Inventory Management Financial Tracking Operational Reporting Leadership

Operations Manager

2358 Korean Exquisite Lifestyle

Sep 2016 - Jan 2017 (4 months)

Coordinated operations across multiple stores, supervised staff, and handled financial tracking. Led weekly meetings and prepared performance recaps.

Operations Management Staff Supervision Inventory Monitoring Financial Tracking Team Leadership

Manager

King Bee Food Corporation

Feb 2015 - Apr 2016 (1 year 2 months)

Coordinated daily operations across three locations and monitored service procedures. Managed employee schedules and payroll processing.

Operations Coordination Staff Scheduling Payroll Processing Procedure Compliance

Education

Degrees, certifications, and relevant coursework

Magic

Executive Assistant Training Program, Executive Assistant Training

2025 - 2025

Completed hands-on training in administrative support, calendar and inbox management, task coordination, recruitment support, and workflow organization.