Open to opportunities

Rosalind-Renèe Lindsey

@rosalind-renelindsey

Detail-oriented administrative professional and customer support specialist focused on accurate records and compliant healthcare billing.

United States

Message

What I'm looking for

I’m looking to apply my documentation accuracy, customer support, and HIPAA-aware mindset to healthcare billing work—especially revenue cycle management and billing operations—where I can handle complex systems, reduce errors, and keep compliant records.

I’m a detail-oriented administrative and customer service professional with experience managing documentation, maintaining accurate electronic records, and providing exceptional client support in fast-paced, highly regulated environments. As a Workplace Planning Associate, I reviewed documentation for completeness and compliance, maintained detailed records using Salesforce CRM and internal systems, and coordinated with cross-functional teams to resolve inquiries and complete requests accurately.

Today, I’m pursuing a Medical Billing & Coding Certification and I’m certified in FHIR (Fast Healthcare Interoperability Resources), with a strong interest in revenue cycle management, billing operations, and healthcare administration. I bring HIPAA-awareness, attention to detail, and regulatory compliance to every process—protecting confidential information while consistently meeting quality and productivity standards.

Experience

Work history, roles, and key accomplishments

Workplace Planning Associate

Fidelity Investments

Jun 2024 - Jan 2026 (1 year 7 months)

Managed a high volume of inbound client requests, ensuring accurate, professional customer service. Reviewed documentation for completeness and compliance, maintained detailed electronic records using Salesforce CRM, and coordinated cross-functional research to resolve inquiries.

Salesforce Customer Service Documentation Review Regulatory Compliance Data Entry Cross Functional Communication Confidentiality

Murray's Cheese Monger

Kroger Marketplace

May 2024 - Nov 2025 (1 year 6 months)

Maintained inventory documentation and supported ordering and product management for daily department operations. Communicated with customers, vendors, and team members while balancing multiple priorities in a fast-paced environment.

Inventory Documentation ORDERS Product Management Customer Service Multitasking Fast Paced Environment

Team Manager

Graeter's

Mar 2023 - Mar 2024 (1 year)

Supervised daily business operations and maintained accurate operational documentation. Coordinated employee scheduling and workflow, trained employees on procedures and customer service standards, and resolved customer concerns to support operational efficiency.

Corporate Trainer Operations Management Scheduling Workflow Coordination Customer Service Inventory Management

POS Clerk

Panera Bread

Delivered excellent customer service by accurately processing transactions and supporting daily operations in a high-volume environment. Maintained an organized and efficient work setting.

Customer Service High Volume Support Operations

Beauty Advisor / POS Clerk

Sally Beauty

Processed customer transactions accurately while supporting inventory and merchandising standards. Assisted customers with product information and resolved concerns professionally.

Inventory Management Merchandising Standards Customer Service Product Issue Resolution

Education

Degrees, certifications, and relevant coursework

University of Cincinnati

Bachelor of Arts, English (Creative Writing & Film/Media Studies)

2021 - 2023

Activities and societies: Minor: Africana Studies; Dean's List (2021–2023)

Earned a Bachelor of Arts in English with concentrations in Creative Writing and Film/Media Studies, with a minor in Africana Studies. Named to the Dean's List from 2021 to 2023.