Rosalie Zaballa

Managed and operated multiple Reddit accounts to grow community presence. Created and published content across diverse communities, driving visibility and engagement.

Confirmed gas service renewals to drive customer satisfaction and retention. Explained plan options and guided customers through the renewal process while managing high-volume support across calls, email, and live chats.

Monitored agent performance, prepared reports, and supported backend operations. Managed records, internal support emails, chat channels, and escalations, and assisted with onboarding by setting up accounts and training materials.

Posted daily, engaged with communities, farmed karma, and ensured platform compliance. Executed keyword-driven Reddit content strategies to boost SEO, drive traffic, and expand organic reach.

Managed end-to-end travel bookings, including flights, hotels, car rentals, and short-term stays. Monitored flight schedules and handled changes, cancellations, rebookings, and refunds, and resolved reservation issues.

Built and managed relationships with 100+ distributors to drive business growth. Delivered product demos, presentations, and consultations to prospects, and sourced clients through networking, social media, referrals, and events.

Handled customer complaints, order delays, and product/service inquiries. Responded to customer inquiries through various channels, including phone, email, and chat.

Executed organic social media marketing strategies across Reddit, YouTube, Facebook, and Pinterest to increase brand visibility. Managed Reddit community engagement and off-page marketing to support Generative Engine Optimization (GEO) strategies.

Completed Junior High and Senior High with a General Academic Strand (GAS) from 2012 to 2018.