roque gonzalez

At Garibaldi Bakery and Grill, I lead daily operations with a strong focus on customer satisfaction, service quality, and efficient communication across customers, employees, vendors, and management.

I resolve customer concerns and operational issues using practical judgment, manage competing priorities, and implement workflow improvements that support productivity. I also lead and support employees while maintaining company standards and service expectations.

Previously, at Shaking Crab and Pho, I managed high-volume daily operations, trained new employees, and coached team members on procedures, customer-service standards, and operational protocols.

I'm seeking a remote Customer Service Representative role where I can use my communication, problem-solving, relationship-building, and customer-focused operations experience to deliver a high-quality customer experience.