Ronit Mandal

I’m an international Business Operations and E-commerce professional with 15+ years of experience across customer operations, e-commerce, banking risk operations, technical support and HR operations.

For more than 11 years, I have supported the operations of an Australian multi-brand e-commerce business serving customers across international markets. My experience covers customer operations, marketplace management, supplier and vendor coordination, product sourcing, order and fulfilment operations, international logistics, customer experience, process improvement and operational problem-solving.

I manage complex operational issues involving customers, suppliers, distributors, warehouses, marketplaces and logistics providers, with a strong focus on finding practical solutions and maintaining business continuity. I currently handle 100+ customer enquiries daily across multiple channels while maintaining response times of approximately 4 hours against a 1-business-day target.

I have worked remotely with international teams since 2018 and am comfortable working independently, managing priorities across time zones and communicating with stakeholders through written and digital channels. Earlier in my career, I worked in fraud and risk operations at J.P. Morgan and international customer and technical support and HR operations at Accenture.

I’m particularly interested in remote international opportunities in Business Operations, Customer Operations, E-commerce Operations, Customer Success Operations, Marketplace Operations, Supplier/Vendor Operations, Process Improvement and Business Support.

I’m open to long-term international contractor opportunities where I can take ownership of operational responsibilities, solve complex problems and contribute to efficient, well-structured business operations.