@newchapter
Customer Service Specialist in US collections, resolving consumer queries and improving customer satisfaction across collection processes.
IndiaIn US collection voice processes, I handled work from agent-level tasks to managerial responsibilities. I focused on resolving consumer queries and maintaining customer satisfaction.
Across IQOR, Provana, Astra Global, and Encore Capital Group, I worked in US collections; at ELI Research, I worked as a Quality analyst in Canada collection. I developed client relationships and contributed to smoother workflows and improved service delivery.
Work history, roles, and key accomplishments
Astra Global
Handled US 3rd party collection processes for 12 months, resolving client issues and maintaining customer satisfaction.
Provana
Handled US 3rd party collection processes for 15 months, resolving client issues and maintaining customer satisfaction.
IQOR
Handled US 1st party collection processes, resolving client issues and maintaining customer satisfaction.
Encore Capital Group
Handled US 3rd party collection processes for 47 months, resolving client issues and maintaining customer satisfaction.
ELI Research
Worked as a Quality Analyst for Canada collection processes for 8 months, ensuring quality standards and customer satisfaction.
Degrees, certifications, and relevant coursework
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