Open to opportunities

ronella gomez

@ronellagomez

Message

Dedicated appointment setter and customer service representative specializing in lead qualification and support.

Philippines

Message

What I'm looking for

I’m looking for a role where I can handle high-volume customer interactions, generate qualified leads, and consistently meet KPIs—using strong rapport-building and accurate CRM updates in a supportive, performance-driven team.

I’m a dedicated Appointment Setter and Customer Service Representative with more than 2 years of experience handling high-volume calls, generating leads, and delivering excellent customer support. I’m known for building rapport quickly, resolving concerns confidently, and keeping customer satisfaction high.

In my customer service roles (Focus Direct Inc. and IQor), I handled inbound calls to assist customers with orders, deliveries, and concerns. I consistently maintained professionalism and empathy while meeting quality assurance and performance metrics.

As a Cold Caller/Appointment Setter at NJ Realty, I conducted 100–150+ outbound calls daily to homeowners and prospects. I generated and qualified leads for real estate investment campaigns, scheduled appointments for acquisition managers and sales teams, and handled objections to improve conversion rates.

I bring a practical, results-focused approach—using scripts effectively while adapting to each customer response, and keeping CRM systems accurate with detailed lead information and call notes. I’m motivated by targets and thrive in fast-paced teams where performance and customer experience matter.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

IQor

Jan 2024 - Jan 2025 (1 year)

Handled inbound calls assisting customers with orders, deliveries, and concerns by providing accurate information and resolving issues efficiently. Maintained professionalism and empathy while meeting quality assurance and performance metrics.

Inbound Calls Customer Support Order & Delivery Support Customer Satisfaction Quality Assurance Empathy Performance Metrics

Appointment Setter

NJ Realty

Jan 2023 - Jan 2024 (1 year)

Conducted 100–150+ outbound calls daily to homeowners and prospects to generate and qualify leads for real estate investment campaigns. Scheduled appointments for acquisition managers and sales teams, handled objections, and maintained accurate CRM lead details and call notes.

Outbound Calling Lead Qualification Appointment Setting Real Estate Sales Objection Handling CRM

Cold Caller / Appointment Setter

NJ Realty

Jan 2023 - Jan 2024 (1 year)

Conducted 100–150+ outbound calls daily to homeowners and prospects, generating and qualifying leads for real estate investment campaigns. Scheduled appointments for acquisition managers and sales teams by using scripts, handling objections, and updating CRM with accurate call notes.

Outbound Calling Lead Qualification Appointment Setting Sales Scripting Objection Handling

Customer Service Representative

Focus Direct Inc.

Jan 2022 - Jan 2023 (1 year)

Handled inbound calls to assist customers with orders, deliveries, and concerns, providing accurate information and resolving issues efficiently. Maintained professionalism and empathy while meeting quality assurance and performance metrics.

Inbound Calls Customer Support Order Management Quality Assurance Communication Customer Satisfaction

Customer Service Representative

Focus Direct I nc

Jan 2022 - Jan 2023 (1 year)

Handled inbound calls assisting customers with orders, deliveries, and concerns, providing accurate information and resolving issues efficiently. Maintained professionalism and empathy while meeting quality assurance and performance metrics.

Inbound Calls Customer Support Order & Delivery Support Quality Assurance Customer Satisfaction Active Listening Professional communication