RBron bohadana
@ronbohadana
Motivated IT support and systems specialist delivering bilingual technical support and IT administration.
IsraelWhat I'm looking for
I am a motivated IT support and systems specialist with experience troubleshooting hardware, software, and network issues for private and business clients. I deliver bilingual (Hebrew/English) support and emphasize clear communication and customer satisfaction.
I have hands-on experience managing IT systems and infrastructure, including installation, maintenance, and administration of servers, networks, and DNS, as well as responsibility for information security and network protection.
In customer-facing roles I resolved issues via remote access, log analysis, and component testing, and provided guidance on device selection and product use. I have worked across helpdesk (B2C/B2B), phone and chat support channels, consistently meeting service goals under pressure.
I also combined field technical work with office-based IT system management, produced technical documentation, and used tools like AutoCAD and PlanSwift in past roles. I am eager to grow in technical support and IT administration roles, bringing a proactive, problem-solving mindset.
Experience
Work history, roles, and key accomplishments
IT Support Representative
Samsung Israel
Jan 2024 - Jan 2025 (1 year)
Delivered bilingual (Hebrew/English) technical support for hardware, software, and account issues, diagnosing malfunctions via remote access and log analysis to resolve customer problems efficiently.
Quantity Surveyor & IT Specialist
Yoram Bohadana Engineering Ltd.
Jan 2019 - Jan 2025 (6 years)
Managed IT systems and infrastructure while performing field measurement and plan preparation, implemented security and monitoring for company networks and combined on-site technical work with office-based administration.
Technical Support Representative
Pelephone Communications
Jan 2023 - Dec 2023 (11 months)
Provided phone and chat support for mobile, internet, and communication equipment to private and business clients, resolving complex issues and meeting service and availability targets under pressure.
Education
Degrees, certifications, and relevant coursework
SDShenkar College of Engineering & Design
Diploma in Game Design, Game Design
Diploma in Game Design earned at Shenkar College with focus on game design principles and practical project work.
ORT Yigal Alon
High School Diploma, General / Secondary Education
High School Diploma completed with coursework preparing for technical and vocational roles.
Availability
Location
IsraelAuthorized to work in
Job categories
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