אגאנה גל
@000729
IT Technician with expertise in systems management and technical support.
IsraelWhat I'm looking for
I'm an IT Technician with a strong background in managing and supporting complex systems. My experience at Intel involved building backup servers on Linux systems, setting up virtual machines with VMware, and providing technical support to R&D labs across Israel. I thrive in dynamic environments where I can leverage my skills in automation and troubleshooting.
Prior to my role at Intel, I worked as a Dispatcher at Shom Security, where I coordinated security systems for a power station, and as a Phone Support Representative at Hot Telecommunications. My military service as a Network Manager in the Israeli Defense Forces honed my leadership skills and technical expertise, allowing me to oversee task allocation and ensure high-quality service delivery.
Experience
Work history, roles, and key accomplishments
IT Technician
Intel (through Qualitest)
Jan 2022 - Apr 2024 (2 years 3 months)
Worked as an IT Technician at Thunderbolt Lab, responsible for building backup servers on Linux systems, managing virtual machines, and providing technical support to R&D labs. Maintained lab environments and conducted hardware/software troubleshooting.
Dispatcher
Shom Security
Jan 2018 - Jan 2021 (3 years)
Operated security systems at a power station, managing alarms and cameras across Northern Israel. Coordinated event management during security incidents.
Phone Support Representative
Hot Telecommunications
Jan 2017 - Feb 2017 (1 month)
Provided first-line technical support for cable boxes, televisions, and network-related issues, assisting end-users with troubleshooting.
Network Manager
Israeli Defense Forces
Jan 2015 - Jan 2017 (2 years)
Managed military networks and applications, providing phone support for technical issues. Promoted to Assistant Shift Manager, overseeing task allocation and ensuring high-quality service.
Education
Degrees, certifications, and relevant coursework
BSMT High School
Full Matriculation Certificate, Physics and Computer Science
2008 - 2014
Activities and societies: Participated in the Mofet Program (Advanced Track)
Majored in Physics and Computer Science. Achieved a Full Matriculation Certificate.
Availability
Location
IsraelAuthorized to work in
Job categories
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