HGhaggai Ghelef
@haggaighelef
IT Support Specialist with extensive experience in technical support.
IsraelWhat I'm looking for
I am an IT Support Specialist with a proven track record of providing real-time technical support across various organizations. Currently, I work at Radcom, where I manage all IT support functions for over 350 employees, ensuring seamless operations and troubleshooting issues related to applications, networks, and servers. My role requires me to be a one-man show, demonstrating my ability to handle multiple responsibilities effectively.
Previously, I served as an international technical support agent at Western Digital, where I supported a vast network of 100,000 employees. My experience spans several organizations, including Maccabi Health Care and Ituran, where I honed my skills in managing technical issues and providing exceptional support. I am passionate about technology and thrive in fast-paced environments, always seeking to improve processes and enhance user experience.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Radcom
Oct 2021 - Present (3 years 7 months)
Provided real-time technical support for all Radcom employees, troubleshooting applications, networks, and server issues. Managed users and machines using Azure AD and Office 365, handling all IT support independently.
International Technical Support Agent
Western Digital
May 2019 - Jun 2021 (2 years 1 month)
Delivered real-time technical support for Western Digital employees, troubleshooting issues with phones, laptops, and desktops. Managed multiple issues simultaneously and coordinated with technical teams.
Technical Support and Help Desk
Maccabi Health Care
Jan 2018 - May 2019 (1 year 4 months)
Provided help desk support for equipment, network, and application connection issues. Offered real-time technical support and guidance for Maccabi doctors and users.
International Technical Support Representative
Ituran
Jul 2012 - Jan 2018 (5 years 6 months)
Provided real-time technical support for Ituran users, managing broadcasting and reception sites. Controlled the company's user and equipment database using LINUX.
Internet Tech Support
Bezeq
Jan 2010 - Jan 2011 (1 year)
Troubleshot Internet, network, and telephony issues, providing real-time technical support for private customers and businesses. Managed Bezeq's systems and dedicated applications.
Warehouse Manager and Lab Technician
Mortech Computers LTD
Aug 2007 - Sep 2010 (3 years 1 month)
Managed warehouse inventory and provided technical support for small businesses. Responsible for repairing and assembling computers and operating various applications.
Sound and Computers Technician
Israeli Air Force
Apr 2004 - Apr 2007 (3 years)
Managed and controlled all base computers, solving technical malfunctions and providing real-time technical operations during base activities.
Education
Degrees, certifications, and relevant coursework
H.I.T College
Bachelor of Arts, Industrial Management
2014 - 2015
Continued studies in Industrial Management, enhancing knowledge in management principles and practices.
Sapir College
Bachelor of Arts, Industrial Management
2012 - 2014
Studied Industrial Management, focusing on optimizing processes and improving efficiency in various industries.
Malam-Team College
Specialist Certificate, Security
2009 - 2010
Completed a Security Specialist Course, gaining skills in security protocols and systems management.
ORT Singalovsky High School
High School Diploma, Electronics
2002 - 2004
Studied in the Electronics Department, focusing on electronics and technical skills.
Tech stack
Software and tools used professionally
Availability
Location
IsraelAuthorized to work in
Job categories
Interested in hiring haggai?
You can contact haggai and 90k+ other talented remote workers on Himalayas.
Message haggaiFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
