געגלעד עמר
@000890
Experienced Help Desk and IT Support Specialist with strong problem-solving skills.
IsraelWhat I'm looking for
With over 5 years of hands-on experience in IT support, I have developed a robust skill set that enables me to effectively assist large user environments, supporting over 15,000 users. My expertise spans across Windows and Linux systems, Active Directory, Office 365, and various internal business systems such as CRM and SAP. I am known for my quick learning ability, strong interpersonal skills, and a knack for solving problems creatively under pressure.
Throughout my career, I have demonstrated leadership in training new support agents and optimizing support workflows. My recent role as an IT Support Specialist at Afeka College of Engineering involved providing technical support to faculty, students, and staff, while managing Active Directory accounts and troubleshooting various systems. I am passionate about improving operational efficiency and have successfully led initiatives to enhance call response times and streamline processes.
Experience
Work history, roles, and key accomplishments
Senior Help Desk Support
NESS Technologies
Jan 2023 - Present (2 years 6 months)
Supported over 15,000 internal and external users, administering Active Directory and Azure AD. Provided comprehensive technical support in Windows and Linux environments, including business applications like SAP, CRM, VMware, Citrix, Oracle, VDI, and Stratodesk. Delivered training for new support agents, routed tickets, and led efforts to improve call response times and operational efficiency.
IT Support Specialist
Afeka College of Engineering
Jan 2023 - Apr 2024 (1 year 3 months)
Provided technical support to internal users, including faculty, students, and staff. Managed Active Directory accounts and permissions while troubleshooting and maintaining Windows/Linux environments. Operated with internal business systems and virtual environments, adhering to strict organizational procedures and documentation.
Project Manager & Customer Service
Amidar
Jan 2019 - Dec 2022 (3 years 11 months)
Managed up to six housing renovation and maintenance projects simultaneously, providing 24/6 emergency support to residents. Handled service calls, prepared billing reports using Dekel pricing, and coordinated field updates with company engineers.
Help Desk Support
ONE Technologies
Jan 2022 - Dec 2022 (11 months)
Provided technical support for over 15,000 users within the Phoenix project, managing users via Active Directory and supporting Office 365. Troubleshot Linux and Windows issues, and supported SAP, CRM, VMware, and Oracle systems. Worked under strict operational protocols and ticketing systems.
Field Technician
Partner Communications
Jan 2017 - Dec 2019 (2 years 11 months)
Installed copper and fiber-optic network infrastructure, routers, and media devices for residential clients. Provided technical support and product training, ensuring client satisfaction. Certified as a Communication Technician by Partner.
Education
Degrees, certifications, and relevant coursework
See Security Cyber College
Certificate, Network Management and Cyber Security
Activities and societies: Certifications: Microsoft MCSA, Cisco CCNA, Check Point CCSA, Python, Linux, SOC
Completed a comprehensive program in Network Management and Cyber Security. Gained expertise in various security certifications including Microsoft MCSA, Cisco CCNA, Check Point CCSA, Python, Linux, and SOC.
WIZO High School
High School Diploma, General Studies
Completed high school education, achieving full matriculation (Bagrut). Focused on a broad curriculum to prepare for higher education.
Availability
Location
IsraelAuthorized to work in
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