Open to opportunities

Ricky Fleischer

@rickyfleischer

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Experienced IT support specialist focused on user-first troubleshooting and systems administration.

Israel

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What I'm looking for

Looking for data analyst entry job with flexible hours. Also open to support jobs as I have over 15 years experience in that field.

I am an experienced IT support specialist with a strong track record in helpdesk and Tier‑2 support across public and private sectors. I troubleshoot and resolve hardware and software issues for internal and external users, manage user accounts in Active Directory, Microsoft 365, Exchange Admin Center and Google Workspace, and handle deployments, inventory and device provisioning.

I bring hands‑on experience configuring collaboration tools and room systems, maintaining asset databases, and delivering remote and in‑field support for Windows, macOS and Chrome OS environments. I am a collaborative team player who prioritizes clear communication and fast, user‑focused resolution.

Experience

Work history, roles, and key accomplishments

Current

IT Support

Current

Arnon, Tadmor-Levy

Jan 2025 - Present (11 months)

First point of contact for employee technical issues; diagnosed Windows problems, managed user accounts in Active Directory, Microsoft 365 and Exchange Admin Center, and formatted/installed Windows 11 on new and legacy PCs.

Windows 11 Active Directory Microsoft 365 Exchange Admin Center Desktop Imaging Troubleshooting Help Desk Ticketing

IT Support Specialist

Aish Hatorah

Jan 2022 - Jan 2025 (3 years)

Supported users across Windows, macOS and Chrome OS, maintained inventory, managed Google Workspace accounts and integrated collaboration tools including Zoom Rooms, Monday and Slack.

MacOS Monday.Com Google Workspace Windows Chrome OS Zoom Rooms Slack Asset Management Troubleshooting

Helpdesk Technician

Israel Ministry of Tourism

Jan 2018 - Jan 2022 (4 years)

Provided support and maintenance for office computers domestically and abroad, handled tier-2 Windows support, ticketing, deployments, hardware/software repairs and printer maintenance.

Windows Desktop Deployment Hardware Repair Ticketing CRM Office Software Troubleshooting Printer Maintenance Field Support

Helpdesk Technician

Osem

Jan 2017 - Jan 2018 (1 year)

Served as first contact for customers via phone and ticketing, performed remote troubleshooting and guided users through problem resolution.

Remote troubleshooting Diagnostic techniques Customer Support Ticketing Diagnostic Techniques Phone Support Problem Solving

Technical Support Specialist

Cisco

Jan 2012 - Jan 2016 (4 years)

Provided telephone and hands-on technical support including laptop deployment, tier-2 Windows and enterprise software support, user training, hardware/software installation and asset management updates.

Hardware installation Windows Laptop Deployment Tier 2 Support User Training Asset Management Troubleshooting

Helpdesk Technician

Answers.com

Jan 2005 - Jan 2011 (6 years)

Supported company Windows and Mac computers and troubleshot software and website issues via email, maintaining reliable end-user support.

Windows MacOS Email Support Customer Support

Helpdesk and Customer Support

Answers.com

Jan 2005 - Jan 2011 (6 years)

Supported company Windows and Mac systems and troubleshooted software and website issues via email and helpdesk channels.

MacOS Windows Email Support Website Troubleshooting Helpdesk Customer Support Problem Diagnosis Help Desk

Education

Degrees, certifications, and relevant coursework

Ness College

Computer, Network and Communications Management

Loyola University Chicago

Bachelor of Arts, Communication

1992 - 1996

Ness College

Computer, Network and Communications Management

Completed coursework in Computer, Network and Communications Management and a Microsoft-supported course on supporting and troubleshooting Windows 10.