Open to opportunities

rashel kamenezki

@rashelkamenezki

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Technical support specialist with a passion for data analysis.

Israel

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What I'm looking for

I am looking for a role that combines technical expertise with client-facing opportunities, fostering growth and collaboration.

I am a dedicated professional with a strong work ethic and a passion for combining technical depth with data analysis. My experience as an Instructor of Cadets in the Air Force has honed my skills in mentoring, public speaking, and delivering educational content. I excel at understanding needs, analyzing processes, and deriving valuable insights.

Currently, I serve as a Senior Technical Support Specialist, where I provide technical assistance for software and hardware issues. My role involves troubleshooting, installation, and maintenance of computer systems, as well as onboarding and training new team members. I have developed our knowledge management system and have experience with various tools such as Active Directory and BI systems.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Specialist

Current

Confidential

Jan 2024 - Present (1 year 6 months)

Provided technical assistance for software and hardware issues to end-users via remote desktop tools. Performed installation, maintenance, and troubleshooting of computer hardware and software, and supported call center representatives.

Technical Support Technical Troubleshooting Active Directory Microsoft Office Citrix SysAid Windows OS Onboarding Training

Instructor of Cadets

Air Force Technological High Schools

Jan 2022 - Jan 2024 (2 years)

Taught, mentored, and evaluated students in the Air Force cadet program. Developed lesson plans and delivered educational content, while also performing data entry and building reports in Excel.

Mentoring Public Speaking Lesson planning Data Entry Microsoft Excel Educational Content Development Command And Instruction Reporting

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, Science

Grade: Top of my class

Completed full matriculation with 5 units in Mathematics and 5 units in English. Specialized in Physics and Biology, graduating at the top of the class.

John Bryce College

Course Completion, SCCM

Successfully completed the SCCM course at John Bryce College in 2024. This enhanced technical skills relevant to system configuration and management.

Udemy

Course Completion, Data Analysis

Completed 'The Data Analyst Course: Complete Data Analyst Bootcamp' on Udemy. This comprehensive course provided in-depth knowledge and practical skills in data analysis.