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Rona Villanueva

@ronavillanueva

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1 year and 3 months of combined experience in Customer Service and Sales

Philippines

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Customer service and sales professional with 1 year and 3 months of combined experience in customer support, communication, and building positive customer relationships. Experienced in handling customer concerns professionally and working in a HIPAA-regulated environment. Adaptable, hardworking, and eager to contribute to a team while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Admin/Finance/Front Office/Reservation Officer

Current

Selah Kampsite Beach Resort

Apr 2024 - Present (2 years 6 months)

Works closely with administrative staff, guides guests, handles client complaints, inputs and updates information in databases, monitors expenses, and provides administrative support to ensure efficient operations.

Administrative Support Customer Service Database Management Spreadsheets Record keeping Expenditure Monitoring Email Correspondence Office Equipment Operations

Customer Service Representative

Buwelo ExactStar

Jun 2023 - Mar 2024 (9 months)

Ensured information accuracy by creating and updating records, sent requests for credits, refunds, and rebills, and provided excellent customer service satisfaction.

Customer Service Record keeping Email Correspondence

Sales Representative

EHuman Resource Services

Sep 2022 - Dec 2022 (3 months)

Provided excellent customer service, promoted and sold products, and ensured information accuracy by creating and updating records to ensure a smooth sales process and customer satisfaction.

Customer Service Sales Record keeping