Open to opportunities

Mariel ann Selencio

@marielannselencio

Results-driven sales and administrative professional, delivering efficient customer support and strong client relationships across fast-paced environments.

Philippines

Message

What I'm looking for

I’m looking for a fast-paced role where I can combine customer support and administrative work—managing schedules, records, and client inquiries—while contributing to sales goals and building strong, long-term relationships.

I’m a results-driven professional with experience spanning administrative support, customer service, and customer sales. I’m known for managing daily operations with attention to detail, while keeping service efficient and client relationships positive.

In my most recent role, I worked as a Sales Rep/Recruiting Intern, managing employee referrals, screening candidates, and coordinating interview schedules while maintaining accurate records. I also assisted customers with inquiries, supported sales, processed transactions, and strengthened client relationships.

I’ve also provided HR administrative support, maintaining employee records and HR databases, and assisting with recruitment and onboarding. I take confidentiality seriously, ensuring employee documentation is accurate and handled appropriately.

Across customer service and office operations, I’ve handled inquiries via phone, email, and chat, resolved issues to protect customer satisfaction, and managed orders, returns, refunds, and account updates. I bring strong communication, multitasking, and problem-solving skills—along with the adaptability to perform in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Sales Rep / Recruiting Intern

Afni Philippines Inc.

Jul 2024 - Jan 2026 (1 year 6 months)

Managed employee referrals, screened candidates, and coordinated interview schedules while maintaining accurate recruiting and employee records. Supported customer service and sales by handling inquiries, processing transactions, and building positive client relationships.

Employee Referrals Candidate Screening Interview Scheduling Sales Support Transaction Processing Record keeping

Customer Service Representative

Intouch CX Philippines

Nov 2022 - Mar 2024 (1 year 4 months)

Handled customer inquiries via phone, email, and chat, resolving issues to ensure high customer satisfaction. Processed orders, returns, refunds, and account updates while maintaining accurate customer records and following company standards.

Customer Support Chat Support Order Processing Returns Account Updates

Office Staff - Administrative Support

Barangay Payatas Hall

Jul 2019 - Nov 2022 (3 years 4 months)

Encoded and processed employee clearance forms and records, ensuring accuracy and completeness of documents. Maintained clearance databases, coordinated with departments, and prepared status reports to support timely processing.

Administrative Support Data Encoding Records Management Coordination Status Reporting

Office Staff (Data Entry)

Rustan Marketing Specialists Inc.

Mar 2015 - Aug 2015 (5 months)

Assisted clients with product selection by providing recommendations that matched their needs. Supported sales by building customer relationships, preparing proposals, and helping achieve sales targets for repeat business.

Client Communication Product Recommendations Sales Support Proposal Preparation Customer Relationship Management Multitasking

Community Organizer

Council for Health and Development

Organized community programs by conducting field visits, surveys, and coordinating with local leaders and stakeholders. Supported community development project implementation by preparing reports, facilitating activities, and monitoring progress on-site.

Community Organizing Facilitation Report Writing Community Development

Human Resources Administrative Staff

Polaris Fine Foods

Provided administrative support to the HR department by maintaining employee records and HR databases. Assisted with recruitment and onboarding, ensuring accurate and confidential employee documentation.

HR & Administration HR Records And Databases Recruitment support Onboarding & Support HR Documentation Administrative Support