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@lorenajanebaguhin
Dedicated office administration professional with strong customer service skills.
I am a motivated professional with a Bachelor of Science in Office Administration, specializing in Human Resource Development and Management. My educational background has equipped me with essential skills in office management and customer service, which I have effectively applied in various roles.
Throughout my career, I have gained valuable experience in customer service and administrative tasks. My roles have included working as a Call Center Agent, where I handled customer inquiries and complaints, and as a Manager/Cashier, where I managed retail operations and inventory. I am passionate about utilizing my skills to contribute positively to a dynamic team.
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Work history, roles, and key accomplishments
Butchoy Store
Mar 2023 - Present (2 years 8 months)
Managed retail sales, organized supplies, and handled ordering from wholesale stores and agents. Performed data entry and managed cash transactions.
Personal Collection GOA
May 2019 - Aug 2019 (3 months)
Promoted and direct-sold products to customers, managing deliveries and customer calls. Performed auditing, accounting, and inventory management.
Sutherland
Sep 2016 - Nov 2016 (2 months)
Handled customer complaints and inquiries, providing appropriate solutions. Responded to customer needs effectively.
Bank of Makati
Oct 2014 - Feb 2015 (4 months)
Performed clerical work including filing, sorting, and encoding documents. Compiled and categorized customer data by date and location.
Degrees, certifications, and relevant coursework
Bachelor of Science in Office Administration, Office Administration
Focused on Human Resource Development and Management, gaining skills in office administration and human resources. Completed coursework relevant to organizational management and administrative tasks.
Bachelor of Elementary Education, Elementary Education
Undertook studies in Elementary Education with a specialization in Science. Gained foundational knowledge in educational theories and scientific principles for teaching.
Software and tools used professionally
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