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Lorena Jane Baguhin

@lorenajanebaguhin

Message

Dedicated office administration professional with strong customer service skills.

Philippines

Message

What I'm looking for

I am seeking a permanent position that allows me to apply my skills and grow professionally.

I am a motivated professional with a Bachelor of Science in Office Administration, specializing in Human Resource Development and Management. My educational background has equipped me with essential skills in office management and customer service, which I have effectively applied in various roles.

Throughout my career, I have gained valuable experience in customer service and administrative tasks. My roles have included working as a Call Center Agent, where I handled customer inquiries and complaints, and as a Manager/Cashier, where I managed retail operations and inventory. I am passionate about utilizing my skills to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Manager/Cashier

Current

Butchoy Store

Mar 2023 - Present (2 years 6 months)

Managed retail sales, organized supplies, and handled ordering from wholesale stores and agents. Performed data entry and managed cash transactions.

Retail Sales Inventory Management Data Entry Supply Chain Management

Assistant

Personal Collection GOA

May 2019 - Aug 2019 (3 months)

Promoted and direct-sold products to customers, managing deliveries and customer calls. Performed auditing, accounting, and inventory management.

Customer Service Inventory Management Data Entry Accounting Auditing

Call Center Agent

Sutherland

Sep 2016 - Nov 2016 (2 months)

Handled customer complaints and inquiries, providing appropriate solutions. Responded to customer needs effectively.

Customer Service Communication Problem Solving Active Listening

On-the-Job Training

Bank of Makati

Oct 2014 - Feb 2015 (4 months)

Performed clerical work including filing, sorting, and encoding documents. Compiled and categorized customer data by date and location.

Document Management Data Entry Clerical Work Microsoft Office

Education

Degrees, certifications, and relevant coursework

Philippine Computer Foundation College Inc.

Bachelor of Science in Office Administration, Office Administration

Focused on Human Resource Development and Management, gaining skills in office administration and human resources. Completed coursework relevant to organizational management and administrative tasks.

Caraga State University

Bachelor of Elementary Education, Elementary Education

Undertook studies in Elementary Education with a specialization in Science. Gained foundational knowledge in educational theories and scientific principles for teaching.