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Rona Mergenio

@ronamergenio

Customer Support Associate at Livingood Daily who handled billing, subscription, shipping, and product inquiries across customer support channels.

Philippines

Message

What I'm looking for

I’m seeking a Customer Support role where I can deliver empathetic, efficient service across email and chat, help strengthen customer retention and trust, and contribute to improving support processes.

At Livingood Daily, I handled customer inquiries, billing questions, subscription adjustments, and refund requests. I also investigated shipping delays and product issues, coordinating with logistics teams to resolve them.

At DN Lifestyle, I developed support SOPs and led a customer support team across email, chat, and social platforms, achieving 90%+ customer satisfaction. I’ve also supported Shopify and Amazon brands through email and chat, and collaborated with internal teams to improve knowledge base articles.

Experience

Work history, roles, and key accomplishments

Customer Support

Wild Oak Boutique

May 2026 - Sep 2026 (4 months)

Responded to high-volume customer inquiries across email, chat, and phone, managed supplement subscriptions and billing, and coordinated shipping and delivery concerns.

Customer Service Email Support Live Chat Phone Support Order Management Subscription Management Logistics

Customer Support Associate

Livingood Daily

Mar 2023 - Apr 2026 (3 years 1 month)

Handled high volumes of inquiries with accuracy and professionalism, collaborated with internal teams to update knowledge base articles, and managed billing, subscription, and shipping issues.

Customer Service Billing Subscription Management Refunds Logistics Coordination Knowledge Base Management

Customer Support

MoonMogul/MoonMorris

Jun 2020 - May 2025 (4 years 11 months)

Managed multiple support queues during high-volume periods, processed account cancellations and retention offers, and handled billing and subscription inquiries.

Customer Service Queue Management Account Management Retention Billing

Customer Support Manager

DN Lifestyle

Apr 2021 - Dec 2021 (8 months)

Developed and implemented support SOPs, led a customer support team across email, chat, and social platforms, and managed escalations to maintain high satisfaction.

Team Leadership SOP Development Quality Assurance Escalation Management Customer Satisfaction