At BOLDR IMPACT, I provided phone, live chat, and email support for Function Health and Urbanstems. I helped customers with product details, promotions, and order tracking, and supported healthcare appointment scheduling and account inquiries.
At AWESOME CX, I handled escalated complaints and worked to prevent subscription cancellations. As a Subject Matter Expert, I coached team members on customer save strategies and stepped in as Acting Team Lead for two months.
I also managed daily operations and customer support for a family-owned LPG distribution business, including order fulfillment and inventory logistics. Earlier, at FLATWORLD SOLUTIONS, I handled inbound calls, phone orders, payment processing, and shipping inquiries.
