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Romneka Guion

@romnekaguion

I lead operations, escalation processes, and stakeholder relationships to improve systems and execution for high-growth teams.

United States

Message

What I'm looking for

I’m looking for remote-friendly operations leadership where I can build scalable SOPs and escalation systems, align stakeholders cross-functionally, and use AI to improve reporting and workflow efficiency—so teams deliver faster with clearer accountability.

I’m an operations and process-improvement professional with 10+ years building the systems, escalation processes, and stakeholder relationships high-growth organizations run on. I’ve managed external vendor, donor, and board relationships in a nonprofit Operations Director role, and I’ve handled independent client relationship management as a small business founder.

In recent roles, I’ve served as a primary escalation point for operational, training, and project leadership stakeholders, built standardized reporting tools adopted company-wide, and created onboarding documentation to reduce ramp time. I enjoy turning ambiguity into clear workflows, documentation, and measurable performance visibility.

I built an organization’s operational infrastructure from scratch as Operations Director—SOPs, event planning workflows, budget management systems, and vendor procurement documentation. I also secured $10,000 in sponsorship funding and grew community engagement 30% across multiple programs.

I’m an early and consistent adopter of AI-powered tools (Claude, ChatGPT/OpenAI, Gemini) to accelerate reporting, communication, and workflow efficiency—using them to strengthen execution and client/user experience. I bring cross-functional alignment across enterprise and startup environments, plus people leadership and workforce management ownership.

Experience

Work history, roles, and key accomplishments

Workforce Management Analyst

Telus Digital

Jan 2024 - Jan 2025 (1 year)

Directed daily real-time workforce management across 70+ agents and served as the primary escalation point for operations, training, and project leadership stakeholders. Built standardized reporting tools adopted company-wide and trained incoming analysts with newly created onboarding documentation.

Workforce Management Real Time Operations Escalation Management Operational Reporting Onboarding SLA Management Stakeholder Management

Operations Director

Debonaire Events

Jan 2022 - Jan 2025 (3 years)

Built the organization’s operational infrastructure from scratch, including SOPs, event planning workflows, budget management systems, and vendor procurement documentation. Managed vendor and donor relationships, secured $10,000 in sponsorship funding, supported board development, and helped grow community engagement by 30% across programs.

Operations Management SOP Development Event Planning Budget Management Vendor Procurement Vendor Management Donor Relations Sponsorship Board Development Community Engagement

Independent Consultant, Operations

Self-Employed

Jan 2023 - Jan 2024 (1 year)

Provided freelance operations consulting and project coordination support to small organizations and community initiatives.

Operations Consulting Project Coordination

Project Manager, R&D

Lucidworks

Jan 2023 - Jan 2023 (0 months)

Embedded within a newly formed R&D team to establish operational infrastructure, building task-visibility and documentation systems. Coordinated cross-functional execution to maintain alignment between R&D leadership and internal stakeholders during a high-growth phase.

R&D Operations Project Management Task Visibility Documentation Cross functional Coordination Stakeholder Management

Project Management Instructor

2U and Rice University Continuing Education

Jan 2022 - Jan 2023 (1 year)

Delivered a remote technical project management curriculum, managing full program execution for a continuing-education cohort. Facilitated hands-on training across Jira, Confluence, and Asana, covering Agile and Waterfall as well as resource, risk, and scope management.

Project Management Training Program Execution Agile Waterfall Resource Management Risk Management Project Scope Management Jira Confluence Asana

Founder & Instructor

Gemeni Sun Yoga

Jan 2019 - Jan 2023 (4 years)

Founded and independently operated a yoga and wellness practice, managing client relationships, program delivery, and scheduling. Built and retained a client base while growing an engaged online community through consistent multi-platform content.

Client Relationship Management Program Delivery Scheduling Community Building Content Creation

Consultant & Senior Business Analyst

Avanade

Jan 2012 - Jan 2019 (7 years)

Served in consulting and analyst roles as a Senior Business Analyst and Scrum Master, supporting requirements gathering, sprint planning, user story creation, and stakeholder alignment. Also led decommission planning and managed security services operations, and redesigned enterprise upgrade processes to reduce upgrade timelines across accounts.

Business Analysis Scrum Master Requirements Gathering Sprint Planning User Stories Security Operations Process Redesign Data Infrastructure

Founder, Client-Facing SaaS

Sela

Founded and built a client-facing SaaS product end-to-end, owning the user lifecycle from onboarding through retention and feedback. Integrated AI-powered voice transcription and automated tracking/logging, applying Claude/Claude Code across development, documentation, and client communication workflows.

SaaS Product Development Product documentation Client Communication Claude Claude Code