Kevin Cruz

At 24/7 Artists, I partnered directly with the CEO to run company-wide execution for a venture-backed B2C SaaS and education platform serving 20,000+ users. I built the operating cadence across seven functional areas, translating annual and quarterly plans into OKRs, KPI reviews, leadership meetings, and clear accountability.

As COO, I managed approximately $300K in annual departmental and hiring budgets, led five direct reports, and supported a successful $4M capital raise through operating plans, investor materials, data-room completion, and diligence coordination. I delivered $500K+ in cumulative cost savings while maintaining operational continuity and helped cut a projected engineering delay in half by refocusing priorities and removing bottlenecks.

I also built AI-enabled operations systems using Lovable, Supabase, Claude, Make, Looker, QuickBooks, and Stripe—giving leadership clearer context, financial visibility, and faster decision-making. My customer-support transformation reduced ticket volume by 30% and increased resolution rates by 15% for a 20,000+ user community.

Before 24/7 Artists, I founded and operated New Frame Agency, generating $100K+ in revenue at a 20%+ net profit margin while managing client delivery, budgets, contractors, and 50+ annual projects. I bring hands-on experience in executive operations, capital allocation, people operations, cross-functional leadership, and building practical systems that keep work moving.