Anissa Comonte-Moret
@anissacomonte-moret
CX Operations leader at Olo who improved self-service deflection by ~27% and enabled 70+ team members with AI.
United StatesWhat I'm looking for
I turn organized chaos into customer operations that actually scale - knowledge systems, SOPs, automation, and AI enablement for SaaS support and CX teams.
I started in restaurants & hospitality, then spent almost seven years at Olo (restaurant-tech SaaS), working my way from Onboarding Specialist to Customer Support, then through Support leadership to Associate Director of CX Operations & Enablement. I recently left by choice, and I'm looking for my next big puzzle.
Some of what I built along the way:
• A knowledge base customers and internal teams actually use - 1,800+ articles, a median 31% traffic lift on our top 150, and a ~27% aggregate lift in self-service deflection
• An Onboarding Support reset with the teams first-ever SLAs - escalations down 29% in 90 days, backlog down 93% in four months
• A 35-person support team across two channels, including an offshore partner launch (weekend coverage, a formal QA program, and an on-site audit in Colombia), plus KPI frameworks that actually mean something
• AI enablement for 70+ team members - Claude training workshops, reusable automations and skills, content governance and AI-readiness rubrics
• SOPs and automations that gave the team back 15 hours a month (the unglamorous work is secretly my favorite)
• Salesforce and Rocketlane admin and configuration through an acquisition - repaired the workflows Implementation depended on and kept onboarding moving.
My secret sauce is balancing the numbers with the people. I love uncovering the story behind the data, and I've learned that growth only sticks when the business and the team behind it are both thriving. Also: I will absolutely volunteer to untangle the 40-tab spreadsheet nobody else wants to touch.
What I'm looking for: Customer/Support Operations, CX Operations, GTM Operations, Support leadership, Enablement and training, and AI-focused customer operations roles in SaaS. I'm also genuinely open to roles that look nothing like my resume - if you think my skill set fits a problem you have, Id love to hear about it.
Hiring for any of the above? Message me here or email anissacomonte@gmail.com
Toolbox: Zendesk | Salesforce | Rocketlane | Jira | Confluence | Guru | Looker | Tableau | Zapier | Workato | Python | Workday Learning | Claude Cowork + Code | ChatGPT | Gemini
Experience
Work history, roles, and key accomplishments
Worked as Associate Director, CX Operations & Enablement at Olo.
Worked as Associate Director, Onboarding & Customer Support at Olo.
Worked as Sr. Team Lead, Customer Support at Olo.
Worked as Customer Support Team Lead at Olo.
Worked as Customer Support Specialist at Olo.
Worked as Mixologist at Starbucks Reserve Bar.
Worked as Bartender at FOX Lifestyle Hospitality Group.
Worked as Assistant General Manager at The Bryant Park Hotel.
Worked as Event Sales Assistant at IPIC Theaters.
Worked as Corporate Trainer at IPIC Theaters.
Education
Degrees, certifications, and relevant coursework
University of Florida
Bachelor's of Fine Arts, Musical Theater/Performance
2012 - 2016
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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