Open to opportunities

Robert Brown

@robertbrown1

Message

I scale fintech operations through AI, automation, and process redesign.

United States

Message

What I'm looking for

I'm looking to lead product or business operations work where I can use AI, automation, and cross-functional execution to scale complex workflows and improve customer outcomes.

At Snapdocs, I lead operational execution for a $16M product line serving 150+ enterprise customers and 36K+ monthly transactions. I partnered with Product, Engineering, and Data Science to launch and scale a RON product 3.2x in 11 months while improving completion rates and cutting processing time by 70%.

I turn high-touch workflows into model-assisted systems, owning implementation, exception handling, validation, and feedback loops that deliver 60+ model corrections monthly. I’ve also reduced vendor costs, automated reporting and routing workflows, and coached peer leads on execution and process design.

Experience

Work history, roles, and key accomplishments

Current

Product Operations Senior Lead

Current

Snapdocs

Apr 2020 - Present (6 years 5 months)

Led operational initiatives for a new RON product launch, defining model requirements and partnering with Data Science to reduce processing time by 70%. Scaled the product 3.2x in 11 months while improving completion rates and reducing incidents.

Technical Content Writer

Novvum

Jan 2023 - Dec 2024 (1 year 11 months)

Wrote technical and marketing content on software engineering and emerging technology for a development agency, translating complex engineering concepts for business and developer audiences.

Content Creation Software Engineering Emerging Technology

Hotel Operations Supervisor

Graduate Hotel

May 2019 - Apr 2020 (11 months)

Managed daily operations and team workflows in a high-volume service environment; implemented process improvements that reduced customer wait times by 2 hours.

Operations Management Team Leadership Process Improvement Customer Service