Looking for a job

Fernanda Aguilar

@fernandapaniagua

Professional with 7 years of experience leading production operations, quality assurance processes, executive support functions, customer service.

Nicaragua

Message

What I'm looking for

I seek roles where I can drive operational excellence, ensure regulatory compliance, mentor teams, and apply bilingual support to improve service and process outcomes.

Skilled in project planning, team leadership, operations management, and process improvement. Fluent in Spanish (Native), English (C1 Advanced), Portuguese (Basic).

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Foundever

Jul 2025 - Dec 2025 (5 months)

Provided bilingual (English/Spanish) technical and customer support, managing cases in Salesforce to ensure timely resolution and high client satisfaction in a high-volume environment.

Customer Support Technical Support Salesforce Case Management Troubleshooting Client Communication

Quality Control Specialist

Laboratorios Generifar

Aug 2019 - Dec 2024 (5 years 4 months)

Reduced procedural deviations and ensured 100% data integrity by implementing QC sampling, auditing packaging/finished product documentation, and developing internal QC checklists for regulatory compliance.

Quality Control Regulatory Compliance Auditing Documentation Management Checklists Data Integrity

Production Supervisor

Laboratorios Generifar

Jan 2024 - Aug 2024 (7 months)

Led production teams and optimized schedules for blistering and wet/dry workflows, using SAP to maintain real-time batch data and achieve 100% adherence to batch protocols and delivery targets.

Production Management SAP Team Leadership Scheduling Logistics Compliance Process Optimization

Administrative Assistant

Espumas

Sep 2018 - Apr 2019 (7 months)

Maintained daily financial records and P&L tracking, managed vendor procurement and inventory, and coordinated customer communications and staff schedules to support operations.