Rommel Kilongan

I am an appointment setter and an admin VA, handling CRM calls outbound and setting appointments for sales calls. I am responsible for checking quality and delivering sales results for the team, while also boosting team morale.

I handled calls as a cold caller agent, generating sales and leads for services offered. I set up appointments at customers' convenience and discussed service options and costs.

I was in charge of the overall quality of call agents, validating all call recordings that did not meet quality standards. I was also responsible for team training, creating slides for training purposes, and ensuring compliance with security protocols for both the company and customers.

In my VA role, I managed social media, handled email correspondence, and posted advertisements for businesses. I also called clients and scheduled them for services, providing additional client-required services.

I taught foreign students English, focusing on pronunciation, sentence construction, grammar, and vocabulary. I also led a team, coaching other ESL teachers on improving their classes.

As a sales representative, I handled customer orders, including order taking, tracking, refunds, and reshipping. For escalations, I managed supervisor calls from agents and provided solutions to customer queries.

Studied Information Technology at Cordillera College from 2006 to 2008. This program provided foundational knowledge in IT.

Completed Senior High education at Cordillera College from 2000 to 2005. This period focused on general education subjects.