Roma User

Responsible for managing IT network infrastructure and security, ensuring optimal uptime and business continuity. Collaborates with teams to implement security measures and troubleshoot network issues. Designs and deploys functional networks and maintains network architecture documentation.

Provided network support across Caribbean markets, collaborating with teams to resolve outages and complex issues. Managed network infrastructure and ensured service levels were met through effective ticket management.

Conducted assessments of IT environments to evaluate controls, enhancing audit methodologies and collaborating with teams to communicate findings and recommendations for IT systems.

Provided technical support and ensured device security through effective management protocols. Demonstrated proficiency in safeguarding corporate data and applications.

Contributed to specialized projects and received training in ITIL, Active Directory, and Information Security Fundamentals, enhancing service management and user administration.

Provided technical support for library systems, including installation and maintenance of software and hardware systems.

Assisted in various ICT projects and gained hands-on experience in IT operations and support.

Grade: Upper Second Class Hons.

Completed a Bachelor of Science in Computer Science with Upper Second Class Honors, focusing on various aspects of computer science including programming, systems analysis, and network security.