Open to opportunities

Jhon Machado

@jhonmachado

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Bilingual customer service specialist delivering technical support and back-office solutions.

Poland

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What I'm looking for

I want to contribute to multicultural environments, especially in Kraków, where I can combine customer service strengths with technical support. I’m looking for roles where I can resolve issues, collaborate across teams, and keep improving processes.

I’m a bilingual customer service specialist (Spanish–English) focused on fast, accurate resolution. Through phone and live chat, I respond promptly to English queries, de-escalate issues, and turn problems into clear next steps.

At ArmatisPolska on the Ryanair project, I consistently maintain professionalism and empathy while supporting customers end-to-end. I also work with cross-functional teams to escalate and resolve complex issues, strengthening satisfaction and loyalty.

My technical background helps me translate customer needs into actionable solutions. As a Full Stack Developer, I built web applications with Python and Angular, designed RESTful APIs, and managed databases with PostgreSQL.

I also bring strong document and process discipline from experience as a Document Management Analyst. I design and implement archival instruments to optimize document management and organize records logically with attention to detail, while applying this mindset to customer service and technical support roles.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Armatis Polska

Jul 2024 - Mar 2025 (8 months)

Provided bilingual customer service for the Ryanair project by responding to English and Spanish inquiries via telephone and live chat. Resolved customer issues and maintained professionalism and empathy during interactions.

Customer Support Live Chat Bilingual Communication Problem Solving Professional communication Escalation Management

Full Stack Developer

Koombea

Feb 2024 - Jun 2024 (4 months)

Developed web applications using Python and Angular, integrating front-end and back-end components. Designed RESTful APIs and managed databases with PostgreSQL to support reliable data flow.

Python Angular RESTful APIs PostgreSQL Database Design Git Github

Customer Service & Docs Analyst

Carbomax

Jun 2019 - Jan 2024 (4 years 7 months)

Handled customer service and document management tasks by organizing documentation into logical, efficient categories. Supported administrative and archival workflows by assessing document categories and determining appropriate dispositions.

Customer Service Document Management Administrative Support Attention To Detail Time Management Problem Solving