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Roman Piasecki

@romanpiasecki

I lead global operations and investor communication, turning process clarity into growth, compliant execution, and high-performing teams.

Poland

Message

What I'm looking for

I’m looking to lead global, people-first operations where process clarity drives growth—building high-performing teams, deploying automation, and executing compliant, fact-based improvements that improve customer experience and operational outcomes.

I’m a people-oriented and analytical operations leader with “first row BNY Poland” experience building and developing global operations. I’m passionate about identifying growth opportunities, maximizing team potential through self-disruptive leadership, and delivering communication channels that translate into consistently high-profile customer service.

I’ve overseen cross-regional operations, optimized workflows, and implemented CRM for EMEA Investor Communication teams, while ensuring strict adherence to banking regulations and data confidentiality during client and regulatory audits. Highlights include leading a Sales Support & Onboarding transition that increased EMEA remote capacity by 300%, implementing Salesforce Service Cloud to integrate tech support and sales processes, and supporting contractual negotiations that reduced vendor costs by up to 15%.

Experience

Work history, roles, and key accomplishments

Current

Board Advisor & Consultant

Current

RKP Konsulting

Jan 2021 - Present (5 years 3 months)

Provided advisory services to board members and operations teams, including interim management during project implementations focused on process streamlining and increased automation. Supported contractual negotiations and helped increase profitability while reducing vendor costs by up to 15%.

Process Analysis Process Optimization Interim Management Stakeholder Management Strategic Consulting Negotiation People Efficiency

Supervisory Board Member

Business Trafli Sp. z o.o.

May 2023 - Jun 2025 (2 years 1 month)

Served as Supervisory Board member, supporting strategic planning and decision-making with a focus on agility and change management.

Strategic Planning Board Governance Change Management Stakeholder Engagement

VP, Investor Communications

BNY Poland Sp. z o.o.

Mar 2024 - May 2025 (1 year 2 months)

Built and managed investor communication channels between investment funds management and individual/corporate investors, improving customer service processes. Oversaw cross-regional EMEA operations, implemented a CRM for investor communication teams, and supported client/regulatory audits while maintaining banking regulatory and data confidentiality standards.

Customer Service CRM Implementation Stakeholder Management Confidentiality Audit Support Cross Regional Operations

Onboarding Workflow Manager

Align Technology Sp. z o.o.

Aug 2019 - Jan 2021 (1 year 5 months)

Managed the transition of the Sales Support & Onboarding process from Amsterdam to Wroclaw, increasing EMEA remote team capacity to handle a 300% workload surge within 10 months. Led the successful implementation of Salesforce Service Cloud for EMEA operations and helped build teams and structures to support onboarding and tech support for new markets.

Onboarding Operations Salesforce Service Cloud Sales Support Workflow Management Project Coordination

Sales Support Process Lead

Cognizant Technology Solutions

Oct 2017 - Jul 2019 (1 year 9 months)

Led and coordinated Salesforce.com internal sales support teams, serving as the main escalation point and SME for Salesforce Sales Cloud issues. Optimized and created processes for longtail services while managing 23 FTE across two teams and coordinating delivery across Poland, Costa Rica, India, and the Philippines.

Sales Support Salesforce Sales Cloud Escalation Management Team Leadership Process Optimization Data Desk Operations Cross Location Coordination Customer Support

Lean Operations Expert

WABCO Polska Sp. z o.o.

Aug 2016 - Jul 2017 (11 months)

Drove operational excellence as a Lean Operations Expert within the Lean Promotion Office, leading Lean projects across three production plants in the Lower Silesian region. Designed and improved manufacturing lines, defined and implemented efficiency standards across EMEA production sites, and delivered end-to-end training and knowledge management programs.

EMEA Knowledge Management Training Delivery