Open to opportunities

Agata Przybylska

@agataprzybylska

Operations Manager with 10+ years streamlining US-client operations, financial processes, recruitment, and SaaS tool implementation.

Poland

Message

What I'm looking for

I’m looking for an operations-focused role where I can own financial processes and billing, improve workflows with modern tools, and collaborate with US-based clients. I’m especially motivated by process optimization, structured implementation, and supporting hiring for technical teams.

I have over 10 years of experience in administration and operations, with the past 3 years focused as an Operations Manager. I’m hands-on with financial processes, billing, and daily communication for US-based clients in English.

I manage cash flow and settlements for US-based clients, plan annual budgets, and coordinate company optimization with tax and legal advisors. I also implement tools and structured workflows—including Coda, Linear, and document workflows—plus e-invoicing via KSeF.

Beyond operations, I lead recruitment for technical roles (DevOps, QA) and support hiring and documentation processes using modern SaaS systems. My earlier experience in office management and customer care strengthened my ability to handle executive support, stakeholder relationships, and client-facing service with consistency.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Akena

Feb 2023 - Present (3 years 3 months)

Managed cash flow and settlements for US-based clients while planning annual budgets and organizing company off-sites. Implemented KSeF e-invoicing and document workflows, and coordinated operational optimization with tax and legal advisors.

Cash Flow Management Budgeting Tax And Legal Coordination KSeF E Invoicing Workflows Recruitment Coda Linear

Customer Care Specialist

Medicover

Jul 2014 - Sep 2017 (3 years 2 months)

Delivered customer service for VIPs receiving private healthcare support while maintaining positive customer relationships. Communicated professionally in English and handled daily work with clients and documentation, including SLI monitoring.

Customer Service Client Relationship Management Recruitment support Project Coordination

Dance & Fitness Coordinator

Salsafit

Jun 2014 - Sep 2016 (2 years 3 months)

Coordinated logistics and promotion for a mobile dance and fitness school. Managed hall rentals, participant registration systems, and delivered dance classes while building long-term student relationships.

Event Logistics Marketing Coordination Hall Rentals Registration Systems Dance Instruction Student Retention Mobile Operations Scheduling

Administrative Support Specialist

University of Economics, Law and Medical Sciences

Oct 2011 - Jul 2014 (2 years 9 months)

Supported Board members and Supervisory Board operations with administrative and executive tasks. Managed board documentation needs and helped coordinate communications in an academic setting.

Administrative Support Executive Support Scheduling Communication Stakeholder Management Office Operations

Administrative Office Worker

FTF Columbus / Rainbow

Oct 2017 - Present (8 years 7 months)

Provided administrative support including Board calendar management and organizing business trips. Represented the company in communications with clients and institutions.

Executive Support Calendar Management Travel Coordination Business Administration Scheduling Office Operations

Education

Degrees, certifications, and relevant coursework

University of Economics, Law and Medical Sciences Lipiński

Master's degree, Economics and Health Care

2014 - 2016

Completed a master's degree in Economics with a major in Economics and Health Care at the University of Economics, Law and Medical Sciences prof. Edward Lipiński in Kielce (2014–2016).

University of Economics, Law and Medical Sciences Lipiński

Bachelor's degree, Tourism and Recreation

2011 - 2014

Earned a bachelor's degree in Tourism and Recreation at the University of Economics, Law and Medical Sciences prof. Edward Lipiński in Kielce (2011–2014).