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Michał Orzechowski

@michaorzechowski

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Customer operations team leader at McCormick Shared Service EMEA, LLC who cut average response time by 31%.

Poland

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At McCormick Shared Service EMEA, LLC, I lead customer portal and quality and regulatory support operations for North American customers. I reduced average response time by 31% through improved performance monitoring and workload management.

I developed KPI reporting in Power BI and Excel to improve SLA visibility and data quality monitoring. I also led process transitions from regional teams into Shared Services, coordinating knowledge transfer and operational stabilization.

Previously, as Customer Operations Supervisor – Customer Portals, I monitored service indicators, audited data and coordinated resource planning. I delivered customer portal and global quality projects from planning through implementation.

Earlier, I managed supplier data and raw material specifications as a Specification & Certification Analyst at McCormick Shared Service EMEA, LLC. At Barry Callebaut Manufacturing Polska Sp. z o.o., I handled quality assurance work including audits, customer complaints, RCA and CAPA; at Polmos Żyrardów Sp. z o.o., I supported production operations and process optimization.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Team Leader

Current

McCormick Shared Service EMEA, LLC

Sep 2022 - Present (4 years 1 month)

Led end-to-end operations for two teams comprising 10 employees, coordinating customer inquiries, documentation and quality & regulatory support services across North America. Reduced average response time by 31% through improved performance monitoring and workload management.

Team Leadership People Management Customer Operations KPI development Service Delivery SLA Management Process Improvement Power BI Excel ServiceNow Data Analysis Reporting Stakeholder Management Cross Training Process Transition Quality and Compliance Regulatory Support

Customer Operations Supervisor

McCormick Shared Service EMEA, LLC

Aug 2021 - Sep 2022 (1 year 1 month)

Led customer portal operations, overseeing quality and regulatory inquiries, customer documentation, service delivery and team performance. Increased visibility of service performance by monitoring SLD and RFT indicators, conducting data audits and reporting risks and progress to management.

Customer Operations Team Leadership Service Delivery Performance Monitoring Data audits Risk Reporting Resource Planning Workload Forecasting Project Coordination Operational Reporting Customer Portal Quality Assurance

Specification & Certification Analyst

McCormick Shared Service EMEA, LLC

Sep 2018 - Jul 2021 (2 years 10 months)

Managed supplier data, raw material specifications and approval workflows. Acted as the first point of contact for quality queries and coordinated supplier-related projects.

Supplier Data Material Specification Approval Workflows Quality Queries Supplier Projects Data Accuracy Compliance Process Improvement

Quality Assurance Specialist

Barry Callebaut Manufacturing Polska Sp. z o.o.

Sep 2015 - Aug 2018 (2 years 11 months)

Supported daily factory quality operations as deputy to the Quality Assurance Manager, ensuring compliance with customer, regulatory and internal quality standards. Conducted audits of raw material suppliers, co-manufacturers, warehouses and tanker cleaning stations.

Quality Assurance Compliance Audit Customer Complaint Management Root Cause Analysis CAPA HACCP GMP GHP QMS Internal Audit Documentation Control Sanitation Hygiëne Food Safety NPD Cross Functional Projects

Production Projects Assistant

Polmos Żyrardów Sp. z o.o.

Jun 2013 - Sep 2015 (2 years 3 months)

Supported distillation operations, R&D trials and production process optimization. Contributed to supplier sourcing, raw material management and process automation initiatives.

Distillation R&D Trials Process Optimization Supplier Sourcing Raw Material Management Process Automation