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Romain Sousa
@romainsousa
Senior Project Manager at Wordfoxes LDA, coordinating multilingual localization projects from quotation through delivery, primarily in video games.
PortugalWhat I'm looking for
At Wordfoxes LDA, I manage multilingual localization projects from quotation through final delivery, primarily in the video game industry. I prepare project quotations and budgets while ensuring commercial and operational viability.
I coordinate a network of 50+ freelance linguists, selecting suitable resources for each project. I plan schedules, allocate resources, and mitigate risks to support on-time delivery.
At Farfetch Limited, I supported international luxury fashion partners across operational and commercial processes. I managed complex partner cases against SLA and quality KPIs, and contributed to process improvements and internal documentation.
Earlier, at Farfetch Limited I provided multilingual customer support, and at Media Markt I coordinated after-sales repair operations for electronic devices. Across these roles, I worked on order, payment, logistics, repair, and partner issues.
Experience
Work history, roles, and key accomplishments
WL
Current
Senior Project Manager
Wordfoxes LDA
Jan 2023 - Present (3 years 9 months)
Managed multiple multilingual localization projects simultaneously from quotation through final delivery, coordinating a network of 50+ freelance linguists and ensuring on-time delivery.
Supported international luxury fashion partners across operational and commercial processes, managing complex cases while meeting SLA and quality KPIs.
Delivered premium multilingual customer support for international luxury clients, resolving complex order, payment, and logistics issues while maintaining high customer satisfaction.
MM
Customer Service Technician
Media Markt
Jan 2018 - Jan 2021 (3 years)
Coordinated after-sales repair operations for electronic devices, managed spare parts inventory, and delivered customer support throughout the repair lifecycle.
Education
Degrees, certifications, and relevant coursework
UA
Universidade de Aveiro
Bachelor's Degree, Languages, Literatures and Cultures
2013 - 2018
Bachelor's Degree in Languages, Literatures and Cultures, specialized in English and Spanish.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PortugalAuthorized to work in
Salary expectations
20k+ EUR
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