Open to opportunities

Roland Tillery

@rolandtillery

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Operations manager with expertise in logistics and client success.

United States

Message

What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my skills to enhance operational efficiency and employee satisfaction.

I am an operations and workplace management professional with a diverse background in construction, logistics, and software client success. My experience includes scaling team operations, managing vendor relationships, and optimizing workflows in both office and remote settings. I pride myself on my ability to drive efficient internal operations and implement systems that foster positive employee experiences in high-growth environments.

Currently, I serve as the Operations Manager at Falcon Roofing, where I lead business operations, manage vendor coordination, and ensure project alignment with budgets and timelines. My previous role as the Founder and Event & Ops Manager at Capital Nights DC allowed me to build and lead a successful promotions team, overseeing all aspects of event logistics and marketing. I am also skilled in customer success, having worked as a CMS Specialist, where I enhanced client experiences through responsive support and training.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Falcon Roofing

Jan 2022 - Present (3 years 6 months)

Led business operations, including scheduling, vendor coordination, materials procurement, and payment processing. Managed internal processes for team performance, onboarding, compliance, and documentation.

Vendor Management Procurement Payment Processing Onboarding Compliance Management

Founder / Event & Ops Manager

Capital Nights DC

Jan 2022 - Jan 2023 (1 year)

Built and led a 10-person promotions team, managing contracts, payments, and event logistics. Oversaw marketing, event planning, and operational workflows to support high-attendance events.

Team Leadership Marketing Event Planning Budget Management

Customer Success & CMS Specialist

Foster Web Marketing

Jan 2021 - Jan 2022 (1 year)

Supported technical client needs by resolving website and CMS issues. Collaborated with backend developers on system functionality and SEO optimization.

CMS SEO Optimization Technical Support

Freelance Logistics & Fulfillment Specialist

Yes She May

Jan 2021 - Dec 2021 (11 months)

Oversaw third-party logistics, inventory tracking, and order processing using e-commerce platforms. Streamlined operational issues and implemented improvements in shipping processes.

Logistics Order Processing

Education

Degrees, certifications, and relevant coursework

University of Maryland, College Park

Bachelor's, Project Management

Currently pursuing a Bachelor's degree in Project Management. This program focuses on developing skills in planning, executing, and closing projects efficiently and effectively.