Rolando Collazos

I am a detail-oriented healthcare revenue cycle management specialist with hands-on experience in medical billing, claims denial management, and customer support. I prioritize accuracy and compliance while resolving billing issues and improving collections.

Currently I am pursuing a B.S. in Electrical Engineering at Valle University while applying my analytical skills to healthcare administration and process optimization. I am proficient in Epic Systems and advanced Excel functions such as PivotTables and VLOOKUP.

In my current role as an RCM Specialist at Health Prime International, I focus on claims management, denial resolution, and cross-functional collaboration to ensure high-quality service. Previously I developed strong customer service and conflict-resolution skills as a Call Center Agent and provided dependable client-facing service in delivery roles.

I bring empathy, clear communication, and a continuous-improvement mindset to my work, seeking opportunities to streamline processes and contribute to better patient and client experiences.