At Health Prime Inc., I progressed from RCM Specialist to Team Coach to RCM Team Lead, supporting revenue cycle operations for U.S. hospitals. I managed account follow-up across Billing, Clinical Denials, and Acute A/R.
I led teams of up to 23 and helped 9 available agents meet a 540 claims-per-day client target by introducing a time-for-output incentive. I also cleared a 4,000-account hospital backlog by standardizing call flows and training 6 agents.
For approximately 20 hospitals, I automated assignment and reconciliation in Excel, cutting daily administration from about 2 hours to 15 minutes. I also cross-trained upload staff to support hospital A/R and reduced pending work to zero.
Earlier, I coached associates on account resolution, payer guidelines, Epic, and HIPAA, and wrote SOPs and knowledge-base guides. I bring experience in payer follow-up, denials, and patient account resolution, along with fluent English and native Spanish.
