Juan José Uribe

At Health Prime, I managed end-to-end billing and revenue cycles for U.S.-based healthcare providers using Epic Systems and EIQ. I audited and resolved claim denials, reconciled accounts with insurance companies, verified eligibility and benefits, and maintained HIPAA compliance.

At TaskUs, I delivered bilingual chat and email support for Shopify merchants, resolving platform bugs, payment gateway configurations, and third-party integration issues. I also helped users optimize their online stores to improve their experience and platform retention.

With Webhelp and Concentrix on the Fitbit by Google account, I handled escalated Tier 2 software and hardware issues across voice, chat, and email. I consistently worked toward CSAT and First Contact Resolution targets while providing floor support and guidance to Tier 1 agents.

I bring analytical problem-solving, assertive communication, and adaptability to fast-paced cross-functional teams. I also supported virtual learning operations at Institución Educativa Prados Verdes, moderating Zoom sessions and resolving real-time connectivity issues.