Looking for a job

Rohit Singh

@rohitsingh27

Message

I build compliant payment platforms that improve merchant conversion, onboarding, and operations.

India

Message

What I'm looking for

I'm looking to lead payment, fintech, or regulated-platform products where I can improve merchant experiences, transaction performance, settlements, compliance, and operational efficiency through practical, data-driven product execution.

I've led payment gateway, payout, settlement, and merchant-platform products across PayFac Financial Technology and CasperWasp Technologies. My work spans checkout, routing, onboarding, dashboards, reconciliation, APIs, and operational workflows.

At CasperWasp, I improved checkout conversion by 10–15%, reduced merchant onboarding time from 5–7 days to under two days, and lowered self-service refund and partial-capture support tickets by about 35%. I also built webhook management capabilities that reduced integration issues by 30–35%.

At PayFac, I helped build a B2B payment gateway supporting 30+ payment modes, contributing to a 40% increase in enterprise merchant onboarding. I redesigned T+1 settlement workflows, reducing manual reconciliation by 65%, and used SQL and Metabase analysis to improve payment success rates by 8% for top-tier merchants.

I'm now translating customs-clearance and freight-routing workflows into product requirements at CargoClave. Across more than 20 years in IT, I bring product delivery, payment compliance, merchant empathy, and practical cross-functional execution to complex platforms.

Experience

Work history, roles, and key accomplishments

Current

Product Consultant / Subject Matter Expert

Current

CargoClave (MSL Limited)

Dec 2025 - Present (9 months)

Bridging the gap between industry operations and technical teams by translating complex logistics workflows into clear, actionable product requirements and PRDs. Assessing TAM, defining user personas, and establishing feature matrix, pricing strategy, and GTM strategy.

Product Discovery Requirements Strategy Market Research Product Strategy Regulatory Compliance Product Validation PRD Creation GTM Strategy TAM Analysis User Personas Feature Matrix Pricing Strategy EXIM Documentation International Maritime Regulations

Senior Product Manager

CasperWasp Technologies Co LLC

Dec 2024 - Nov 2025 (11 months)

Spearheaded end-to-end product development for Payment Gateway and Payout products, improving checkout conversion by 10-15% and reducing support tickets by ~35%. Collaborated with banks, UPI PSPs, issuers, and acquirers to strengthen integrations and resolve technical issues.

Product Management Payment Gateways Payouts APIs Routing Onboarding Dashboarding Settlements 3DS OTP Refunds Ledgering A B Testing KYB Webhooks OKRs GTM Payment Products SQL

Principal Product Manager / Product Operations

PayFac Financial Technology Pvt. Ltd.

Nov 2021 - Nov 2024 (3 years)

Led product vision and design of a customized B2B payment gateway suite, driving a 40% increase in enterprise merchant onboarding. Redesigned settlement workflow to support split payments and vendor payouts, reducing manual reconciliation efforts by 65%.

Product Manager – IT Delivery

BEBUOY INFOSERVICES PRIVATE LIMITED

Jul 2020 - Jun 2021 (11 months)

Managed end-to-end product delivery of UPI AutoPay and UPI 2.0 features, creating detailed process flows for NPCI switch interactions and PSP bank integrations. Drove development of a T+0 automated reconciliation engine, cutting dispute resolution TAT from 7 days to 48 hours.

UPI Product Management Requirements Gathering Jira Agile Scrum Reconciliations Vendor Management Incident Management AutoPay UPI 2.0 NPCI PSP Integrations Product Requirements Workshops SLA Management

Senior Business Analyst – IT Delivery

MMAD Apps India Pvt. Ltd.

Feb 2018 - Jun 2020 (2 years 4 months)

Involved in requirements gathering and analysis, designing workflows for data aggregation from grassroots to national level. Created MIS reports on transaction volumes and success ratios using Excel and Tableau, and coordinated UAT before major releases.

Business Analysis Requirements Gathering SRS UAT Test Cases MIS Reporting Excel Tableau SQL Cross Functional Collaboration Testing Data Analysis Client Demos

Delivery Head / Senior Systems Analyst

SOL Software Private Limited

Oct 2016 - Oct 2017 (1 year)

Gathered requirements, analyzed competitor products, and developed Business Requirement Documents and Functional Requirement Specifications. Created test cases and integration test plans, and guided a QA team in testing web and app-based applications.

Requirements Gathering Competitive Analysis BRD FRS SRS Use Cases Test scenarios Test Cases Integration Testing API Testing Postman QA Management

Systems Analyst – IT (Insurance and ERP)

Stowe Research

Mar 2009 - Sep 2016 (7 years 6 months)

Performed gap analysis and requirements gathering, documenting business requirements and developing BRDs and FRSs. Wrote and implemented test scenarios, created test cases and use cases, and demonstrated prototypes to clients.

Gap Analysis Requirements Gathering BRD FRS Test scenarios Test Cases Use Cases Integration Test Plan Prototype Demonstration

QA Engineer / Senior QA Engineer

ADVANTAGE LEARNING SYSTEMS INDIA

Dec 2005 - Mar 2009 (3 years 3 months)

Created, updated, and executed task lists, test scripts, test cases, and test scenarios. Performed manual and automated testing using Rational Robot 7.0.1.

QA Test Scripts Test Cases Test scenarios Manual Testing Testing Automation Rational Robot

Performance Improvement Consultant

HCL Technologies Ltd.

Oct 2003 - Dec 2005 (2 years 2 months)

Mentored and supported other TSEs with quality of customer service, taking supervisor voice calls and chats for customers facing technical issues. Involved with the Quality team to improve process metrics and evaluate patches and service packs.

Mentorship Customer Service Quality Improvement Metrics Patch Evaluation Service Pack Evaluation