Open to opportunities

Rohini Chavan

@rohinichavan

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Dedicated Customer Service Associate with 6 years in Banking & Finance.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a detailed Client Service Associate with a strong background in the Banking and Finance industry, boasting over six years of experience. My organizational skills and ability to connect with customers have allowed me to excel in roles that require a high level of interpersonal communication and problem-solving. I am passionate about maintaining customer satisfaction and contributing to the success of my company.

In my current role as a Senior Customer Service Executive at Computer Age Management Services, I resolve escalated customer queries and provide end-to-end solutions for the sales team. My previous experience as an IT Recruiter Team Leader and Service Relationship Manager at Axis Bank has equipped me with the skills to handle complex customer needs and develop strategies to improve client satisfaction. I thrive in collaborative environments and am motivated to build lasting relationships with clients.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service Executive

Current

Computer Age Management Services

Feb 2024 - Present (1 year 5 months)

Responsible for resolving escalated customer queries and complaints, providing end-to-end solutions to the sales team, and ensuring compliance with regulations. Engaged with customers to understand their needs and worked closely with various departments to maximize client satisfaction.

Customer Service Communication Team Collaboration Compliance CRM Software Email Communication Problem Solving

IT Recruiter Team Leader

Bizz Buddy Enterprises Ltd

Aug 2022 - Dec 2022 (4 months)

Sourced candidates through various job portals, conducted interviews, and collaborated with hiring managers to fill open positions. Focused on understanding role requirements and ensuring a good fit for the company.

Recruitment Candidate Sourcing Interviewing Communication Job Descriptions Team Collaboration Email Communication

Service Relationship Manager

AXIS BANK LTD

Sep 2016 - Oct 2021 (5 years 1 month)

Processed financial and non-financial transaction requests, handled HNI customer complaints, and provided tailored solutions. Conducted relationship reviews and maintained up-to-date knowledge of banking products to enhance client satisfaction.

Customer Relationship Management Financial Transactions Review Complaint Handling Financial Products Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Mahatma Phule Krishi Vidyapeeth

Bachelor of Agriculture, Agriculture

2008 - 2012

Grade: 77.49%

Completed a Bachelor of Agriculture with a focus on agricultural sciences, achieving a percentage of 77.49%. This program provided a comprehensive understanding of agricultural practices and principles.