Rohini Chavan
@rohinichavan
Dedicated Customer Service Associate with 6 years in Banking & Finance.
What I'm looking for
I am a detailed Client Service Associate with a strong background in the Banking and Finance industry, boasting over six years of experience. My organizational skills and ability to connect with customers have allowed me to excel in roles that require a high level of interpersonal communication and problem-solving. I am passionate about maintaining customer satisfaction and contributing to the success of my company.
In my current role as a Senior Customer Service Executive at Computer Age Management Services, I resolve escalated customer queries and provide end-to-end solutions for the sales team. My previous experience as an IT Recruiter Team Leader and Service Relationship Manager at Axis Bank has equipped me with the skills to handle complex customer needs and develop strategies to improve client satisfaction. I thrive in collaborative environments and am motivated to build lasting relationships with clients.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Executive
Computer Age Management Services
Feb 2024 - Present (1 year 5 months)
Responsible for resolving escalated customer queries and complaints, providing end-to-end solutions to the sales team, and ensuring compliance with regulations. Engaged with customers to understand their needs and worked closely with various departments to maximize client satisfaction.
IT Recruiter Team Leader
Bizz Buddy Enterprises Ltd
Aug 2022 - Dec 2022 (4 months)
Sourced candidates through various job portals, conducted interviews, and collaborated with hiring managers to fill open positions. Focused on understanding role requirements and ensuring a good fit for the company.
Service Relationship Manager
AXIS BANK LTD
Sep 2016 - Oct 2021 (5 years 1 month)
Processed financial and non-financial transaction requests, handled HNI customer complaints, and provided tailored solutions. Conducted relationship reviews and maintained up-to-date knowledge of banking products to enhance client satisfaction.
Education
Degrees, certifications, and relevant coursework
Mahatma Phule Krishi Vidyapeeth
Bachelor of Agriculture, Agriculture
2008 - 2012
Grade: 77.49%
Completed a Bachelor of Agriculture with a focus on agricultural sciences, achieving a percentage of 77.49%. This program provided a comprehensive understanding of agricultural practices and principles.
Kolhapur Board
Higher Secondary, General Studies
2006 - 2008
Grade: 74.00%
Completed Higher Secondary education with a percentage of 74.00%, focusing on foundational subjects necessary for further studies.
Manipal Academy of Banking
Post Graduate Diploma, Banking Services
Successfully completed a post graduate diploma in banking services, equipping with essential skills and knowledge for a career in the banking sector.
Kolhapur Board
High School, General Studies
2006 - 2006
Grade: 72.00%
Completed High School education with a percentage of 72.00%, providing a solid educational foundation.
Availability
Location
Authorized to work in
Job categories
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