Rohini ChavanRC
Open to opportunities

Rohini Chavan

@rohinichavan

Dedicated Customer Service Associate with 6 years in Banking & Finance.

India
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a detailed Client Service Associate with a strong background in the Banking and Finance industry, boasting over six years of experience. My organizational skills and ability to connect with customers have allowed me to excel in roles that require a high level of interpersonal communication and problem-solving. I am passionate about maintaining customer satisfaction and contributing to the success of my company.

In my current role as a Senior Customer Service Executive at Computer Age Management Services, I resolve escalated customer queries and provide end-to-end solutions for the sales team. My previous experience as an IT Recruiter Team Leader and Service Relationship Manager at Axis Bank has equipped me with the skills to handle complex customer needs and develop strategies to improve client satisfaction. I thrive in collaborative environments and am motivated to build lasting relationships with clients.

Experience

Work history, roles, and key accomplishments

CS
Current

Senior Customer Service Executive

Computer Age Management Services

Feb 2024 - Present (1 year 5 months)

Responsible for resolving escalated customer queries and complaints, providing end-to-end solutions to the sales team, and ensuring compliance with regulations. Engaged with customers to understand their needs and worked closely with various departments to maximize client satisfaction.

Education

Degrees, certifications, and relevant coursework

MV

Mahatma Phule Krishi Vidyapeeth

Bachelor of Agriculture, Agriculture

2008 - 2012

Grade: 77.49%

Completed a Bachelor of Agriculture with a focus on agricultural sciences, achieving a percentage of 77.49%. This program provided a comprehensive understanding of agricultural practices and principles.

KB

Kolhapur Board

Higher Secondary, General Studies

2006 - 2008

Grade: 74.00%

Completed Higher Secondary education with a percentage of 74.00%, focusing on foundational subjects necessary for further studies.

MB

Manipal Academy of Banking

Post Graduate Diploma, Banking Services

Successfully completed a post graduate diploma in banking services, equipping with essential skills and knowledge for a career in the banking sector.

KB

Kolhapur Board

High School, General Studies

2006 - 2006

Grade: 72.00%

Completed High School education with a percentage of 72.00%, providing a solid educational foundation.

Tech stack

Software and tools used professionally

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