Open to opportunities

I Am PoSsIbLe PeOpLe

@iampossiblepeople

Message

Experienced customer relationship manager with a focus on client satisfaction.

India

Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth and development.

I am a seasoned professional with over 10 years of experience in customer relationship management, particularly within the Stock and Forex markets. My career has been dedicated to delivering exceptional client support and fostering long-term customer engagement. I have honed my skills in real-time customer support, ensuring timely and accurate resolution of technical and account-related queries.

Throughout my career, I have successfully navigated multiple systems, including CRM platforms, to escalate unresolved issues and maintain clear communication with clients. My commitment to service excellence is reflected in my ability to prepare detailed reports and interpret data to support operational decisions. I thrive in dynamic environments and consistently meet targets set by management, demonstrating strong multitasking and troubleshooting capabilities.

Experience

Work history, roles, and key accomplishments

Current

Business Development Officer

Current

Arised Capital Advisory

Jan 2017 - Present (8 years 7 months)

Delivered real-time customer support through live chat, phone, and email, ensuring timely and accurate resolution of technical and account-related queries. Maintained clear communication with clients, regularly updating them on the status of their inquiries and ensuring a positive client experience.

Customer Relationship Management Live Chat Support Technical Troubleshooting CRM Platforms Compliance Report Preparation

Sr. Relationship Manager

Aditya Birla Money

May 2013 - Present (12 years 3 months)

Generated new business and brokerages for the company while cultivating and maintaining strong relationships with existing customers. Handled direct and HNI sales as part of target achievement and conducted promotional events and workshops.

Business Development Customer Relationship Management Sales Team Leadership Customer Service Market Analysis

Relationship Executive

Angel Broking Private Ltd

Dec 2012 - Present (12 years 8 months)

Generated new business and brokerages for the company, cultivating and maintaining good relationships with existing customers. Conducted brand positioning and business development to increase business volumes.

Business Development Customer Relationship Management Sales Positioning)Customer Service HNI Sales

Business Development Executive

Rudrax Capital Service Pvt Ltd

Sep 2011 - Present (13 years 11 months)

Generated new business and cultivated strong relationships with existing customers. Focused on brand positioning and business development to increase business volumes.

Business Development Customer Relationship Management Sales Positioning)Customer Service HNI Sales

Education

Degrees, certifications, and relevant coursework

ICFAI University Tripura

Bachelor of Business Administration, Business Administration

Grade: Second Class

Completed a Bachelor of Business Administration from ICFAI University Tripura, focusing on core business principles and management strategies. Achieved a Second Class standing, demonstrating a solid understanding of the curriculum.

Maharashtra Board

Higher Secondary Certificate, General Studies

Grade: 66%

Obtained a Higher Secondary Certificate from the Maharashtra Board, achieving a 66% score. This credential signifies completion of secondary education, providing a foundation for further academic pursuits.

Maharashtra Board

Secondary School Certificate, General Studies

Grade: 58%

Completed the Secondary School Certificate from the Maharashtra Board, with a score of 58%. This certificate marks the successful completion of foundational schooling, covering a broad range of subjects.