Looking for a job

Roger Parsotam

@rogerparsotam

Leads Supervisor at Affinity Life Ltd, improving lead workflows and building a sales-floor dashboard.

At Affinity Life Ltd (formerly IRDSA), I run dialler operations and lead workflows across multiple sales floors, currently supporting 80–100 contact-centre agents. I allocate leads across three product lines and built a Google Sheets dashboard that gives sales supervisors daily visibility of sales against targets.

I lead a team of sales administrators and quality coaches, using cross-training and process improvements to widen team coverage. I also verify recorded sales against CRM data, monitor supplier lead delivery, and prepare ad hoc management reports.

I work with management, IT, developers, suppliers, and operational teams on system requirements and workflow improvements. I’m completing a Bachelor of Business Administration through MANCOSA.

Experience

Work history, roles, and key accomplishments

Current

Leads Supervisor

Current

Affinity Life Ltd

Apr 2015 - Present (11 years 6 months)

Runs dialler operations and lead workflows across multiple sales floors, currently supporting 80-100 contact-centre agents. Built a Google Sheets dashboard for daily sales visibility and leads a team of two sales administrators and two quality coaches.

CRM VICIdial Pro Sales Google Sheets Lead Management Call Center Operations MI Reporting Data Accuracy Team Leadership Cross Training Process Improvement

Leads Distributor

Affinity Health

Aug 2014 - Apr 2015 (8 months)

Distributed leads according to agent performance and checked supplier lead receipt. Tallied previous-day sales, tracked agent performance, and prepared ad hoc and call-time reports.

Lead Distribution Performance Monitoring Reporting

Welder

Steelform

May 2014 - Jul 2014 (2 months)

Manufactured spiral, conventional and cantilever staircases, shutters, beams, landings and slab cages using ARC and CO₂ welding.

Arc Welding CO2 Welding Fabrication

Grinder/Boilermaker

Henred Fruehauf

Aug 2013 - Feb 2014 (6 months)

Started as a grinder and was promoted to boilermaker; prepared and fitted trailer components, cut deck plate with an oxy-acetylene torch and welded to drawings.

Grinding Boilermaking Oxy Acetylene Cutting Welding

Distribution Assistant/Salesperson

Dionwired

Feb 2009 - Jul 2013 (4 years 5 months)

Handled stock receiving, scanning, storage, dispatches and returns, including supplier credits and repairs for damaged goods. Promoted to Salesperson in February 2013; sold TVs, audio equipment and home appliances, merchandised stock, completed weekly stock counts and followed up with customers.

Stock Management Sales Customer Service Merchandising