Rodrigo Rosales

I consider myself a responsible, proactive, great team worker, and passionate about delivering results. I have 9 years of experience in customer service as a bilingual phone and chat agent, consistently focused on customer satisfaction, systems, and IT issue resolution.

For the last 3 years, I’ve worked as a Bilingual Systems Engineer without the degree, handling customer service, systems, printers and operating systems support, hardware support and replacements, remote support for networks, technical assessment, and remote diagnostics. I’ve also contributed to billing, account management, and sales activities—so I bring both technical troubleshooting and customer communication into one workflow.