Rodrigo Rosales
@rodrigorosales
I’m a bilingual Systems Engineer Tier 1, 2 focused on customer-first IT support.
What I'm looking for
I consider myself a responsible, proactive, great team worker, and passionate about delivering results. I have 9 years of experience in customer service as a bilingual phone and chat agent, consistently focused on customer satisfaction, systems, and IT issue resolution.
For the last 3 years, I’ve worked as a Bilingual Systems Engineer without the degree, handling customer service, systems, printers and operating systems support, hardware support and replacements, remote support for networks, technical assessment, and remote diagnostics. I’ve also contributed to billing, account management, and sales activities—so I bring both technical troubleshooting and customer communication into one workflow.
Experience
Work history, roles, and key accomplishments
Law Intern
Rosales Ruíz Parra Abogados
Jan 2016 - Jan 2017 (1 year)
Supported attorneys across labor, criminal, and commercial matters as a law intern, assisting with case work and related legal documentation.
Education
Degrees, certifications, and relevant coursework
150th Anniversary Elementary School
Elementary School
Completed elementary education at 150th Anniversary Elementary School in Morelia, Michoacán.
Technical High School #3 Álvaro Obtegon
High School
Attended Technical High School #3 Álvaro Obtegon in Morelia for high school studies.
Instituto Jefferson Internacional, Campus Morelia
High School
Attended Instituto Jefferson Internacional, Campus Morelia, for high school studies.
Universidad De León (UDL), Campus Guanajuato
Law degree, Law
Started a law degree at Universidad De León (UDL), Campus Guanajuato; studies were disrupted.
Michoacán University of San Nicolás de Hidalgo
Law degree, Law
Continued law studies at the Michoacán University of San Nicolás de Hidalgo; studies were disrupted.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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