Jesús LunaJL
Open to opportunities

Jesús Luna

@jessluna

Trilingual support engineer with a focus on process improvement.

Mexico
Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a dedicated Electronics and Communications Engineer with a strong background in IT management and support. My experience spans various roles, including my current position as a Trilingual Support Engineer at Tata Consultancy Services, where I manage and resolve incidents across multiple platforms. My ability to communicate effectively in English, French, and Spanish has allowed me to provide exceptional support to end-users and customers, ensuring their needs are met efficiently.

Throughout my career, I have consistently sought to drive process improvements and optimize resources. Im previous positions I led initiatives that resulted in significant cost reductions and enhanced operational efficiency. I take pride in my ability to analyze complex problems and implement effective solutions.

Currently pursuing a Master of Business Administration in IT Management, I am eager to expand my knowledge and skills further. I am passionate about leveraging technology to create positive impacts within organizations and am always looking for opportunities to grow and contribute to a team-oriented environment.

Experience

Work history, roles, and key accomplishments

IS

Maintenance Technician

Instituto Mexicano del Seguro Social

Jan 2013 - Present (12 years 6 months)

Performed maintenance tasks on various building systems and equipment, ensuring their optimal functioning. Assisted in troubleshooting and resolving technical issues to maintain operational continuity.

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University logoSU

Southern New Hampshire University

Master of Business Administration, IT Management

Currently pursuing a Master of Business Administration with a specialization in IT Management. Focusing on the strategic application of information technology within business contexts.

Universidad Autonoma de Nuevo Leon, Facultad de Ingenieria Mecánica y Eléctrica logoUE

Universidad Autonoma de Nuevo Leon, Facultad de Ingenieria Mecánica y Eléctrica

Electronics and Communications Engineer, Electronics and Communications Engineering

Activities and societies: Interchange student at INSA Lyon France on 2007-2008

Completed a comprehensive program in Electronics and Communications Engineering. Gained foundational knowledge in electronic systems, communication principles, and related engineering disciplines.

Tech stack

Software and tools used professionally

Interested in hiring Jesús?

You can contact Jesús and 90k+ other talented remote workers on Himalayas.

Message Jesús

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Jesús Luna - Trilingual Support Engineer - Tata Consultancy Services | Himalayas